Apartments σε Jiangsu, China

"The front desk service was excellent. Overall, my experience at the hotel was fantastic! The staff were warm, attentive, and provided thoughtful and detailed service, responding promptly to all requests. The room was clean and tidy, the environment was quiet and comfortable, and the facilities were complete. The check-in process was smooth and hassle-free. You could feel the care put into every detail, and it offered great value for money. I will definitely choose this hotel again for my next trip."

"ที่พักสะอาด ห้องกว้าง มีตู้เย็น เครื่องอำนวยความสะดวกครบ วิวสวย เดินทางสะดวก มีร้านค้าและอาการใกล้ๆ"

"The hotel's location is excellent, right above a shopping mall, making dining and shopping incredibly convenient. The subway station is just outside, so getting anywhere is a breeze. Check-in at the front desk was super fast, and the staff were very friendly. The room was spacious and spotlessly clean, with comprehensive facilities, including a soundbar – perfect for relaxing with music after a day out. The panoramic floor-to-ceiling windows provided fantastic natural light; in the morning, pulling back the curtains let sunlight flood the entire room. Finally, the restaurant offers a wide variety of food, and the environment is very tidy, with tables being cleared quickly after guests finish. Overall, this hotel offers great value for money and is ideal for family trips. I'll definitely choose to stay here again next time I visit Suzhou!"

"The location is unbeatable, right by Deji Plaza in Xinjiekou. Surrounded by shopping malls, dining, shopping, and movies are all just downstairs. Transportation to various attractions is also very convenient, so you don't have to worry about food, drinks, or entertainment at all. The biggest pleasant surprise is that there is a reception right in the lobby downstairs. The front desk service is very attentive, making it feel as secure and reassuring as a proper hotel, unlike typical serviced apartments where nobody cares. The room is exactly like the pictures—no false advertising—but the cleaning needs improvement; there were melon seed shells on the floor when I walked in. One thing to note is that there aren't many rooms for each type, so be sure to book your preferred room early, otherwise, it sells out quickly."

"The apartment has an unbeatable location, very close to both the Olympic Sports Center and the Nanjing Eye, making it super convenient for attending events or taking a stroll along the river. The front desk service was incredibly thoughtful, the room was clean and comfortable, and it made our trip totally hassle-free. Highly recommended!"

"The environment and location are great, and the cleanliness is excellent. Most importantly, the rooms are very spacious, making it perfect for families with children! Wanda Plaza is downstairs, and the subway is very convenient. It's a very cost-effective hotel, highly recommended! (Forgot to take pictures though 🫢🫢🫢)"

"Centrally located, the hotel offers fantastic views of the Yangtze River and Langshan Mountain from the guest rooms. The service was warm, attentive, and very responsive, and the breakfast was plentiful and delicious. The overall experience was perfect, highly recommended for families with children!"

"The room was clean and tidy, with great natural light and ventilation. The bedding was soft, ensuring a very restful sleep. The front desk staff were warm and attentive, making the check-in process quick and easy. The breakfast had a rich variety of options, and the fried rice was absolutely amazing – each grain of rice was distinct, fragrant, and not at all greasy. Our entire family enjoyed the fried rice, haha! Overall, it offered excellent value for money and was conveniently located. We'll definitely choose this hotel again on our next visit!"

"This stay exceeded my expectations. The room was spotless and cozy. The staff were friendly and patient, providing directions in advance to avoid getting lost. They paid great attention to detail, helping with my bags and even upgrading my room for free! The environment was quiet and comfortable, and there's a food street right downstairs – awesome! 👍🏻"

"I usually choose different cities for short getaways on weekends, and this time I picked Naru because I've always had a good impression of the brand. I completely understand the concept of an apartment hotel, but what truly disappointed me this time wasn't the hardware, but the front desk's most basic service awareness and professionalism. The stay included breakfast, but the front desk didn't proactively inform me of the breakfast times or restaurant location during check-in. When extending my stay, I was told my license plate hadn't been registered, but again, no staff member had previously reminded me that this was necessary. When re-booking, I mentioned breakfast again, but even after completing the process, the front desk still didn't proactively tell me where the restaurant was. None of these incidents are serious on their own, but when they happen consecutively, it makes you feel like the front desk's job is limited to just ”checking guests in and out.” It seems that what else guests might need to know, whether anything was missed previously, or if issues raised have been truly resolved, isn't within their scope of service. The smell in the room made me feel a bit uncomfortable. I even joked at the time that I might just be sensitive, and I ended up buying allergy medicine myself without making it difficult for the staff. However, when I informed the front desk about this, the response I got was essentially: ”Very few guests report this issue, so the hotel only has one air purifier, and it's currently being used in another room.” I can understand that the hotel might indeed rarely encounter such situations, and I don't believe the hotel is responsible for my personal sensitivities. What truly bothered me was that when a guest explicitly stated they were feeling unwell, the staff's response remained focused on explaining why equipment wasn't available, rather than further inquiring if they needed to check the room, switch rooms, or offer any other solutions. Breakfast, parking, and the room odor aren't complicated issues, but this time, every single step required the guest to ask, discover, and resolve things themselves. The problem isn't how serious any one issue was, but rather the almost complete lack of proactive service and problem resolution throughout the entire stay. I don't demand special treatment. I just expect a professional hotel to at least provide basic information and, when guests raise an issue, truly acknowledge and address it. I hope management seriously reviews the front desk's training, handover procedures, and service awareness. Even if I had felt just a little proactivity and professionalism this time, I wouldn't have left such a review."