Ξενοδοχεία Boutique σε Shanghai, China

Guest Feedback & Appreciation Hotel: Bellagio Staff Member Recognized: Mr. Gary I have stayed at Bellagio on numerous occasions, both personally and while hosting business partners. Overall, the hotel’s facilities are good and suitable for business travelers. However, I have consistently felt that the service quality does not always match the standard of the facilities. From my observation, many members of the service team are very young, with some being university students or interns. While they are polite, enthusiastic, and willing to help, they understandably lack practical experience. As a result, there have been occasions where commitments made by one staff member were not followed through, requests were delayed, or guests received little or no update on the progress. For example, some service requests took more than 30 minutes before any response or feedback was provided. During my most recent stay, however, I experienced a noticeable difference because of Mr. Gary. Unlike my previous stays, where feedback often ended without any follow-up, Mr. Gary responded promptly whenever an issue was raised. More importantly, he consistently followed up until the matter was resolved. Whenever an immediate solution was not available, he quickly proposed practical alternatives to ensure that my needs were met. His sense of ownership and commitment to guest satisfaction were clearly evident. One example was when I was using the hotel’s meeting room. The meeting room display only supported HDMI, while most modern laptops now use Type-C connections. The hotel did not have a Type-C-to-HDMI adapter available. Upon noticing this, Mr. Gary immediately arranged for the use of a hotel computer as an alternative, allowing my meeting to continue without interruption. This was a thoughtful and effective solution that demonstrated excellent customer service and problem-solving ability. There was also an occasion when I requested a clothes rack for my room. After waiting for more than 30 minutes, it still had not been delivered. Once I informed Mr. Gary, he immediately investigated the matter, ensured the request was fulfilled, and sincerely apologized for the delay. On another occasion, I requested express laundry collection. Unfortunately, the garments were not collected until the following day. After I informed Mr. Gary, he immediately arranged for the issue to be handled. As the delay resulted from the hotel’s oversight, the express service charge was waived. I appreciated both the prompt recovery and the willingness to take responsibility for the mistake. I would also like to offer a suggestion regarding the hotel’s laundry service. I believe there is still room for improvement in handling premium garments. Many high-end clothing brands use removable care labels for comfort, meaning the garments no longer have washing instructions attached. At several other international hotels, the laundry teams are experienced enough to identify the appropriate cleaning method based on the fabric and garment construction, supported by more advanced laundry equipment and processes. At Bellagio, however, the laundry team appeared less confident in handling such items. I hope the hotel will continue investing in staff training and equipment upgrades to further improve this service. Overall, Bellagio offers very good facilities and provides a comfortable environment for both business and leisure travelers. While there are still opportunities to strengthen service consistency across the team, I would like to specifically recognize Mr. Gary for his professionalism, responsiveness, initiative, and strong sense of ownership. His proactive attitude, effective communication, and genuine commitment to solving guests’ problems significantly improved my experience during this stay. Employees like Mr. Gary truly represent the level of hospitality that guests remember, and I sincerely hope the hotel recognizes and encourages more team members to demonstrate the

Our stay was incredibly comfortable. The room was clean and tidy with a great view. Our butlers, Deslin and Lily, provided attentive and thoughtful service, proactively following up on all our needs and responding quickly. Any issues we had were promptly and properly resolved. Their considerate care was just right, and the cleaning was very timely, with towels replaced swiftly. This made the whole trip feel very pleasant and is highly recommended. It's also worth mentioning that the cleaning staff on our floor on the morning of our departure were very friendly, once again highlighting the hotel's meticulous service. I hope the hotel can pay attention to the showerhead and sink faucet in the room, as the water pressure is too strong and often splashes out, getting clothes wet. The room offers a different Banyan Tree themed incense or essential oil (optional) daily.

I’m so glad I chose the Mehood Elegant Hotel. It was the perfect location — close to everything, not too crowded, yet not too remote either. I traveled solo with my 14-month-old toddler, and he was absolutely spoiled by all the hotel staff. Everyone treated us with so much kindness and care. Jerry checked us in and out and even gave me a cute fridge magnet. The breakfast was delicious with so many options to choose from, the rooms were cleaned daily, and bottled water was always replenished. Xiao Jun also took great care of us, and Yinhe Juan felt like an auntie to us. We looked forward to seeing them every morning at breakfast. They all made my stay feel so warm and welcoming — truly like a home away from home. I’m incredibly grateful for their hospitality, and if I ever find myself back in Shanghai again, I’ll definitely be booking Mehood. PS: the view from my room was incredible!

I had some errands to run on Changshou Road, so I booked this hotel to avoid rushing back home. It turned out to be a great choice. **Location:** The hotel is incredibly well-situated. There are subway stations (I believe lines 7, 13, and 14) just a short walk in either direction. Plenty of restaurants, shops, and convenience stores are all around – it's a prime downtown location, making everything from dining to transportation super convenient. **Cleanliness:** No complaints here. From what I could see, the windowsills, tables, and chairs were all spotless. There were no strange odors in the room or bathroom either. **Service:** The staff were very proactive and attentive to all my requests. The hotel also has a concierge on the first floor that handles package deliveries and offers free luggage storage. For food deliveries, a robot brings them right to your room door. The front desk even gave me a free room upgrade and a complimentary breakfast, which was quite good (check out the last four photos) – a nice mix of Western and Chinese options. Overall, a very satisfying stay. I'd definitely come back if I have the chance.

The rooms are luxurious, elegant, comfortable, and spacious. Both the rooms and the public areas, as well as the surroundings, are clean and tidy. The hotel's service is very thoughtful; they provide welcome fruits upon check-in, and the housekeeping staff cleans the room twice daily. I primarily chose this hotel for its historical and cultural value. It's a highly recommended hotel.

I just want to express how amazing my experience at SSAW Boutique was! From check-in to check-out, everything was seamless. The man at the front desk also helped me order food even though it was late at night and found me a restaurant that was open, I really appreciated that. Highly suggest staying here, the views from the rooms are also amazing.

Had a fantastic stay at this hotel. The location is excellent, with easy access to transportation. While the room facilities aren't the newest, the bedding was comfortable, making for a very relaxing stay. The front desk staff were quite friendly and welcoming, making me feel right at home. Overall, the hotel's environment and cleanliness are far superior to express hotels in the same price range. Highly recommend.

I chose this hotel to try out the Regent experience. As a Platinum member, my room was upgraded to a Pearl View room, which had a fantastic view. I even watched a game at night; the TV was a bit small but acceptable. Food delivery can reach the front desk, but not the room itself, so I had to go downstairs to pick it up. The bathroom was very clean, and I appreciated that the bath mat was already laid out. My only minor issue was that the hairdryer plug didn't fit the bathroom outlet, so I had to use the universal outlet by the desk outside, which was a bit odd. For breakfast, the variety wasn't extensive but acceptable. I was surprised there wasn't a live egg station. Regarding service, the doorman was helpful in opening the car door, which was a plus. However, being rushed during checkout was quite disruptive to the experience. The hotel called exactly at 12 PM to urge me to check out. I understood that the hotel might have had high occupancy that day, so I negotiated a checkout time of around 1 PM. Yet, the hotel called twice more at around 1 PM and 1:04 PM, which felt a bit intrusive, especially since Platinum members are entitled to a late checkout until 2 PM, something the hotel had also communicated to me. I hope they improve on this next time. I was supposed to receive a complimentary in-room bubble bath experience once per stay, but I didn't get it. I'm not sure if there was a miscommunication between Trip.com and the hotel.

The hotel is as central as you can get in Shanghai and is in a beautiful and historic old building that dates from early last century. It is surrounded by restaurants, has a metro line around the corner and has a theatre and even a Starbucks on its doorstep (which compensates a little for not having breakfast available in the hotel). My room was very spacious and well equipped with a powerful rain-shower and small bath, tea and coffee making facilities, a very comfortable bed and excellent wi-fi. The room and hotel in general is a little dated but doesn’t suffer from this. The reception on the first floor is nicely appointed and is accessed via a lift or beautiful stone staircase from street level. Staff are very helpful and welcoming. Rooms are quiet given the roadside proximity and I slept soundly each night. The Bund was about a 25 minute walk at night and there were lots of malls and restaurants to choose from just a stroll from the hotel itself- we ate at a Turkish-style bistro about 10 minutes walk away on the first night which was great value, and had a real buzz. There are also some nice bars nearby for a late night drink before bed. Overall, I would highly recommend as a weekend stopover option for central Shanghai, with metro accessibility and lots to do nearby.

The European Baroque style is grand, and even the basic rooms are spacious at over 70 sqm, featuring a 2.2-meter king-size bed, a balcony, and a well-designed layout that makes for a very comfortable stay. The service is warm and friendly, breakfast and the buffet are plentiful, and the pool is beautiful. It's suitable for both families with children and business travelers. The downsides are that some facilities are a bit dated since the hotel has been open for several years, the location is a bit out in the suburbs and far from the subway, a few rooms occasionally have some minor cleaning issues in corners, and the underground parking entrance is a bit narrow.