Ξενοδοχεία με breakfast σε Santarem District, Portugal

"The hotel is impressive when you arrive, amidst the greenery, parking lot, and lobby with columns and beautiful flooring. Then you get to the check-in desk and notice that one of the staff chairs is completely ruined. Go up to the bar and restaurant area and notice that the beautiful lobby flooring has disappeared, completely covered in carpeting. Some of it is no longer snug, but creases make it a tripping hazard. You take the elevator to your room, and the hallways ”greet” you with a ”splendid musty smell”—carpeting everywhere, walls with almost plastic/fabric wallpaper, and the rest of it wood. The smell is very strong. You enter the room, and it's half the size of the one you booked. You step out onto the balcony and notice that it hasn't been cleaned in a long time. I ask the front desk about the room and the state of cleaning, and they tell me they don't have rooms like the one I booked, but they offer me the option of changing rooms. I see the second one as very large but with an even more persistent ”stale” smell than the first. I see the third one as smaller than the first but with a less persistent smell. I'm keeping this one. The bed is very comfortable, but the balcony is as dirty as the first one, both on the floor and the bathroom window, the ceiling, and the walls. The bathroom window is impossible to open, the bathroom door has a broken handle, the shower splashes everywhere, the bidet faucet needs fixing, and the bathtub is ”black” (see photo). The cleaning of all the rooms is very basic. The building was built in two phases, the first in 1967. Perhaps it needs a major renovation or at least maintenance and cleaning. The breakfast is average but with little variety for a 4-star hotel. I'm adding a few photos to give you an idea. This hotel has a ”4-star” name, but..."

"Easy stopover off the A1. Accessible through the services. Simple cold breakfast available, plenty of choice with hot drinks. Room basic but very clean and had everything I needed for my overnight stay. Was able to check in still at midnight after a delayed flight."

"We are happy to have chosen this hotel to stay for 3 nights.  1. Fairly new and trendy design and facilities. Large size rooms that are clean and well equipped.  2. Excellent location to Fatima sanctuary.  3. Staff are courteous and helpful. Special mention to Ms Komal who welcomed and checked us in. She made a good impression and represented Mercure very well.  The hotel must keep good staff like her and trained all to that standard.  4. Very good breakfast selection and warm dishes like eggs cooked to your order.  Highly recommended!"

"The hotel lies just outside of the sanctuary. The hotel undergoes some renovations. The rooms are of good size, are comfortably furnished and are spotless clean. The hotel is popular with pilgrimage groups. Some free parking is available. The internet connection is reliable. The breakfast is dull and could be more elaborate, missing some variety of fresh fruits and quality cold cuts. ."

"So so good! The location is ideal for visiting Fátima - its just across the street and about 5 mins drive / 10 min walk from the bus station The hotel staff were lovely and even upgraded my room which was a lovely surprise. They were also accommodating to my slightly later checkout which i really appreciated! Thank you to Jorge and the team at Estrela for a memorable stay!"

"Response during check-in , fast and efficient despite not having informed which Wi-Fi password. Simple but satisfactory room for this purpose, despite the air conditioner has no command to allow temperature control and /ou other functions (in times running is unacceptable). The breakfast was the best of the stay .... very good. I left the room card on the balcony and I went out. I don't want to return ......"

"Má/inexistente manutenção da piscina: falta de circulação de água, laterais esverdeadas, não era limpa/filtrada diariamente. Restaurante: em pleno mês de agosto e o restaurante estava fechado. Sala de pequeno-almoços muito frio."

"Room was upgraded to superior. Water available at check in and coffee offered. Dinner was excellent, service very good from all staff. Lemonade made in house was very good. Complimentary drinks in fridge in room, also coffee machine with pods and a range of different tea bags. Bed very comfortable. Breakfast buffet very good with freshly cooked scrambled eggs and bacon. Spa facilities open till 9p.m. ideal location in the centre of town."

"Simple stay. Rooms badly soundless. Functional staff very careful and helpful :)"

"The city's routine and confusion is a little bit out of the city's rhythm. We found a place of peace and tranquility with a unique decoration and a unique decoration. The STAF is incredible, with a wonderful sympathy and attention. There is no doubt a place to return and recommend."