Ξενοδοχεία με 5-Star σε Lombardy, Italy

All amenities were great and rooms were good, just that the location is near a subway station, and staying on the first floor, the subway could be heard everytime. Gym was quite small too.

Location is great, and the building itself is gorgeous, however, it was far from a 5-star experience. Room outdated and dark, amenities limited and not of a good quality, aircon noisy, view of the inner courtyard (I stayed at a Superior room). In the lobby they played loud music (and occasionally rock music, which felt weird). Bar/restaurant service inattentive. Wi-Fi very unstable. Basically, this hotel works fine if you need a place to sleep, but it doesn't offer any luxurious touches that would make you want to spend more time inside. Very pity because the building has potential. But the price is fair for the offer.

Very friendly staff! Was chatting with Mattheo and mentioned that we were on our honeymoon. He congratulated us and secretly prepared a surprise for us the next day! We came back to hotel with special surprise! Such warm and kind gesture we really loved it

Can’t say enough about how attentive the staff is in this hotel and that truly makes the experience luxurious. We actually switched from a previously booked hotel to this as we randomly picked the hotel for brunch on our first transfer from Milan to Florence. The service was fantastic at the restaurant so we made the reservation for our night in Milan two days after. It did not disappoint. The front desk was helpful and friendly at check in, trying to find ways to offer me with a better experience but we had to check out early the next day; housekeeper at evening service was courteous and asked me if four free bottle of water would be enough for the night. But the most impressive person was Zheng at the morning buffet. She must have seen our look that we were in a hurry and were in travel mode and she offered 1) a discounted price coz we didn’t take much food for the buffet; and 2) takeaway boxes for our breakfast to go for the train ride. She also offered extra water and banana! Overall a really good stay and I wish i could stay longer

The stay was alright. I think the prices in Milan are too high for some basic facilities. Overall, it could be better. During the stay, we witnessed how the staff at the reception were mocking Asian tourists behind their backs. I think it's unacceptable. We also think the reception staff could be more helpful and informative. We had the case with a delievery of the goods to Germany, and it took forever for us with the help of stuff at the hotel.

Very good and worth living, the hotel garden is huge and beautiful, the only inconvenience is that it is not convenient to think about water sports by the lake.

The bed is a bit soft, the bathroom shower head is poorly designed and difficult to open when the hand slips

The staff were very nice, attentive and helpful. Check in and check out was super smooth. Breakfast was delicious and the entire hotel has such a vibe. The bar was also so nice to sit at after a busy day exploring the city. Loved it! Will definitely stay here again.

The hotel is located in a very special context. The interiors and furniture are well-treated. The spa access from the hotel is very comfortable and the spa is absolutely deserving. Breakfast buffet is rich in healthy and quality food. Breakfast service is perfect. Unfortunately, the building suffers much from rain infiltration, certainly to be fitted (some corridors during rain are litterally flooding). The room was very cool and the room was very cool.

Very old money hotel, the benchmark is almost Shanghai Portman. The facilities are very old, the breakfast is very good, the bedding is comfortable, the bathroom is very beautiful! The fly in the ointment: The aroma in the hotel lobby is too fragrant and a little pungent, the room has no fragrance, a little carpet smell, my husband went in and sneezed. Sleeping at night in the air conditioning pipe is screaming, the hotel apologizes and we understand that we can't catch it. But fortunately, this is very smart, he wants his husband to talk or be together, he will not call...