Ξενοδοχεία με 5-Star σε Phuket Province, Thailand

We stayed in a room with direct pool access for 4 nights and had a very warm, welcoming hospitality experience overall. The staff were excellent, but the hotel itself and its facilities were a bit hit-and-miss. The property feels dated and could use some renovation—the buildings show discoloration, and there was mold in the bathroom along with an unpleasant odor, possibly from the septic system. One highlight was the complimentary minibar, which was replenished daily with water, soft drinks, Chang beer, whisky, vodka, gin, snacks, and even a lovely small dessert in the evening. Getting around can be a bit challenging without your own car or motorbike, especially for elderly guests, as the hotel is located on a hill about 15–20 minutes from the town center. There is a shuttle service to and from Jungceylon Shopping Mall, but it only runs every couple of hours and stops at 9 PM. Breakfast offered a wide variety of options, and I’d definitely recommend booking a rate that includes it. The rooftop bar and restaurant are a standout feature, with stunning panoramic ocean views and a great selection of drinks and cocktails.

Location is away from the regular bustle. So commuting takes time and money. They have a paid shuttle to central and phuket old town. Very nominal fee. Breakfast is average. You can book it cheaper at the counter. Bt if you are staying more than 1 night, it may be repetitive. Rooms and amenities were wonderful. In-room massage service available. Room service is good. Loved the bed n tub! Customer service is applaudable!! Really good for a local hotel brand. Will repeat stay!

The hotel is advertised as having a gourmet restaurant, but in my opinion the food did not quite meet gourmet standards. That said, we booked a sea-facing unit and the view was absolutely magnificent — very peaceful and calming. Kamala Beach in general is a quieter area, which we really appreciated. There is a shuttle service provided, but the timing is quite limited. Given the price guests pay for this hotel, it would be better to have more frequent shuttle services instead of fixed timings. That said, it only takes about 10 minutes to walk from the hotel to the main street where there are many shops and restaurants, so it is still manageable. One issue we faced was that there was no clear sign or button in the room to indicate housekeeping service, and as a result, we ended up not having housekeeping during our stay. The phone line in the room also needs attention, as there was noticeable disturbance noise when calling reception. Overall, it is a nice place to stay with beautiful views and a relaxing atmosphere, but there are some service and maintenance areas that management could improve further.

Let's be honest, over 80% of the guests at this Phuket hotel are white Caucasians and Russians. The security is quite good. This hotel is very friendly to white people, with very few Asian guests. The breakfast is quite rich and caters mostly to Western tastes. My child enjoyed it, but I imagine older Chinese guests might not be used to it. The bread is delicious, but the coffee is terrible. The Thai milk tea at breakfast is good though. There are some morning activities that kids will love. However, I was genuinely shocked that they charge a tip for folding elephant towels. If you stay for seven nights and don't tip, they won't clean your room. Calling them or hanging the 'do not disturb' sign doesn't work. As soon as you pull out some Thai baht, they'll clean it immediately. A small tip gets a basic clean, while a larger tip gets a thorough clean with fresh sheets. The staff are extremely friendly to white guests, but their attitude towards Asian guests is just so-so. Picture three shows the hotel's fifth-floor rooftop, where you can watch the sunset over Karon Beach.

The room boasts standard five-star amenities, feeling neither damp nor outdated. While the ocean view from my room wasn't spectacular due to its lower floor, its proximity to the restaurant, lobby, and pool made getting around incredibly convenient. Breakfast quality was excellent, and the service was impeccable; the Thai smiles always put me at ease. The 'casa' (villa/suite) offered incredible views, and the sunsets and evening glow were stunning. The pool was large, though a bit exposed to the sun with no shade. The main drawback is the location, which is a bit remote – about 2 km from Kamala town, and a taxi to Patong starts at 200 THB. The beach right in front of the hotel was quite poor, with rough, yellowish sand that hurt my feet, and the ocean wasn't great either. However, for a pure resort stay, it's a fantastic choice.

Before checking in, I saw a lot of negative reviews, but after staying, I have to give it a full five-star rating and highly recommend it. Let me start with the downsides: there are basically no amenities within walking distance, so you have to take a taxi to go anywhere. Taxis in Phuket are really expensive; the hotel is 3 kilometers from Patong center, and a tuk-tuk costs 100 RMB. Now for the good points: first, the service absolutely deserves praise. We arrived at the hotel around 1 PM to check in, but the room wasn't ready until 2 PM. The hotel immediately offered each of us a complimentary drink from the restaurant as compensation. We actually checked in around 2:30 PM. After checking out, we left a small piece of luggage at the hotel. After contacting the front desk, they quickly located it for us, and they were very cooperative when we arranged for a Grab runner to pick it up. During our stay, the hotel did have a scheduled shuttle service (though not many runs) for 100 THB per person. I didn't pay close attention and thought it was going to Patong. After about 10 minutes on the road, I realized we were going in the wrong direction. When I asked the driver, I found out it was going to Kamala. The driver turned around and took us back to the hotel, and the hotel immediately refunded the fare. We booked two ocean-view king suites. The rooms were very spacious. When we booked, we specified two adults and one child for each room, and the hotel had already set up the extra beds without any additional charge. The balcony has a jacuzzi, which was well-maintained, fully functional, and very clean. The hotel has a private rocky beach. We snorkeled twice, and there were many fish, but the hotel doesn't provide life jackets, probably to discourage snorkeling due to safety risks. The breakfast was decent, nothing spectacular, but it wasn't crowded, so it was a pleasant experience. The hotel is connected to the popular 'The Reef' restaurant, which is very photogenic.

recently stayed at Graceland Resort & Spa in Phuket from May 11 to May 16 with my boyfriend, and it was truly a 5-star experience from start to finish. The location is perfect—just steps away from Patong Beach, yet peaceful enough to relax away from the crowds. We loved being able to walk to the beach in minutes while still having easy access to nearby restaurants, shops, and nightlife. The resort itself is beautiful and well-maintained, with spacious rooms and very comfortable beds. Our room was clean, modern, and had a lovely balcony where we could unwind in the evenings. The housekeeping team did a great job every day, keeping everything spotless. One of the highlights of our stay was definitely the pool area. The resort has multiple pools, so it never felt too crowded, and there were always plenty of loungers available. It created a really relaxing atmosphere, perfect for a couple’s getaway. The staff were incredibly friendly and attentive throughout our stay. From check-in to check-out, everyone was welcoming and helpful, always greeting us with a smile. Their service really made us feel valued and taken care of. We also enjoyed the breakfast buffet, which had a wide variety of options—both local Thai dishes and international choices. Everything was fresh and delicious, and it was a great way to start each day. Overall, Graceland Resort & Spa exceeded our expectations. It offers the perfect combination of comfort, convenience, and great service. We had such a memorable stay and would definitely come back again. Highly recommended for couples looking for a relaxing and enjoyable stay in Phuket.

I booked family room which is actually 2 rooms with connecting room. Room is clean, big and spacious.The swimming pool overlooks the hill which is nice. Service is good. The area doesn’t have restaurants within walking distance, though it’s not a problem as we drove. About 10 mins drive to Central shopping mall, which has plenty of options in terms of restaurants and retail shops.

Beautiful hotel, nice room & view, worth the price, but the beachfront area chair need to pay to use as its not hotel owned. Its confusing at the first time. The access to vhari wing waterpark is easy as theres security guard to control the traffic, but the security of hotel surroundings a lil bit confusing cause no one really guard the access to our room, it seems to be open to public, not sure whose controlling that, but at the same time we do feel safe at that area as nothing look threatening, the buffet spread is lil bit disappointing for breakfast and dinner, not much variation.

The public facilities outside are quite good, and the environment is nice. However, the in-room facilities and cleanliness are just average. The room amenities are a bit old, and there are many insects and ants. The ground-floor rooms with direct pool access have a very strong odor, while the second-floor rooms don't smell as bad. Regarding service: I prepaid for a second-floor room on Trip.com. I arrived late on the first day, and the hotel surprisingly said they had no rooms available and gave me a ground-floor room directly. The smell was unbearable when I opened the door. When I inquired at the front desk, they claimed all second-floor rooms were occupied and said they would give me a second-floor room the next day. Other aspects of the service were acceptable.