Ξενοδοχεία με 4-Star σε Catalonia, Spain

As a repeat guest of Catalonia Hotels & Resorts (I’ve stayed at Catalonia Square 4* Sup several times and consider myself a loyal member of the chain), I had high expectations when booking Catalonia Passeig de Gràcia 4*. Unfortunately, this stay was a complete letdown. I’ll start with the positives: the location is excellent, and the room itself was clean and comfortable. Beyond that, however, there was a striking absence of genuine hospitality. The luggage delivery service felt staged and carried an obvious expectation of tips, more reminiscent of a comedic trope than professional hotel service. As a returning guest, I received zero acknowledgment or mention of any loyalty recognition. To make matters worse, the reception staff at checkout didn’t even bother to say “thank you” or “goodbye.” The overall demeanor felt indifferent, as though accommodating guests was a burden rather than their responsibility. What’s particularly concerning is the complete lack of transparency regarding costs. Trip.com does not receive the full pricing breakdown from the hotel, which results in misleading booking conditions. There was absolutely no mention of a required deposit during the reservation process. Yet, I was charged a €200 hold for a two-night stay, allegedly to cover minibar charges or potential room damage. At checkout, no one inspected the room. If there’s no verification process, what is the real purpose of withholding funds? It felt less like a standard safeguard and more like an unnecessary financial hurdle. Even more troubling was the city tax discrepancy. My booking voucher clearly stated a €12.45 tourist tax, but I was charged €19.50 upon departure. When I questioned the difference, I received no explanation and was not provided with an official receipt. For a 4-star property, this level of billing opacity is unacceptable. The hotel’s policies and general atmosphere feel rigidly outdated, evoking 19th-century formality without any of the accompanying warmth or modern guest care. Finally, the breakfast was notably underwhelming: limited selection, repetitive, and well below the standard expected at this price point. While my previous experiences at Catalonia Square have always been positive and professional, Catalonia Passeig de Gràcia failed to meet even basic standards of courtesy, transparency, and service. I strongly advise future guests to verify all fees directly with the hotel before arrival and to keep detailed records of any charges. Until management addresses these operational gaps, I cannot recommend this property to fellow travelers or to loyal guests of the Catalonia chain.

Large and Clean, I booked it because its near the airport, i wish i get to stay one more day, its by the beautiful beach and Messi spent 15 years living in this town. it has a kitchen as well. 😊

The location was very good. A 15 minute walk to the pueblo and beach. The walk back is slightly uphill, so it would be difficult for persons who do not walk on a regular basis. Unit 313 had a lovely view of the hills, town, and in the distance the ocean. The balcony is narrow, with only two chairs. It is not conducive to relax and enjoy the views unless you are standing, because when sitting the railing is too tall and blocks the view. The modern furnishings are in excellent condition. The two bedrooms, each with queen beds, are small but have good storage areas for clothes and belongings. The beds and pillows are comfortable. The living room sofa can convert into two twin beds or double. It was very convenient to have two markets on each side of the complex. There is a washer but no dryer. The clothes took two days to dry because of humidity or rain. Supplies were either not provided or very limited: 1/2 roll of toilet paper, no hair conditioner, no clothes detergent, one bath towel and one hand towel per person for a seven night stay (we were expected to wash our towels and often they were not dry the next day). The cabinets were empty! no spices, salt, pepper, or tea,  No napkins, just 1/2 roll of paper towels, only one liner for kitchen and bath trash containers, small packet for one handwash of pots and pans, and only 2 tablets for the dishwasher. They did provide dishes and utensils for five, a nice capsule coffee maker, toaster, hot water kettle. We requested a can opener, grater, and pitcher. The did bring us a can opener. When I approached the manager with requests for more of the above, she stated that the accommodations were not a hotel but more like an Airbnb, and we were expected to buy everything we needed. Of the more than 20 Airbnb's we have stayed in, we have never experienced such limited basic/cleaning supplies. I would think that for the upkeep of the apartment it would be in the best interest of the owner and housekeeping staff to provide enough liners so that they wouldn't have to wash the trash containers, or cleaning solution for the sinks and shower so we could tidy up during the 7 days before they returned. As a registered guest at an AirBnb, I understand going in what I am essentially responsible for purchasing, but to not find any cleaning supplies, and only half a roll of toilet paper/paper towels, etc. I was very disappointed to say the least. The housekeeping staff were very thorough and left the apartment spotless on the two cleaning days we were provided for our three week stay.

The check in experience was so horrible. After I presented my passport to the receptionists (3 guys) in hotel front desk, they kept requesting me to show the boarding pass of my cancelled flight. If i could not show it, they don’t allow me to check in. I argued with them why I have to show my boarding pass and how can I have boarding pass if my flight is cancelled. They insisted I have to show, otherwise I could not check in. Their attitudes were so rude and I spent almost 40 min to show all documents I have on-hand, then they gave me my room key. The room assigned to me is not so comfortable because it is on ground floor without window facing outside streets. I don’t think it is tourist friendly at all.

The Hotel was very good. The room was a bit small but comfortable. The staffs were very friendly and always nice at the reception. The breakfast was cool with many options of fruits and breads. I would come back next time.

The room is new and quite nice. They offer free luggage storage, and the front desk staff are very welcoming. You can also get free water and coffee at the front desk every day. However, the bed is a bit soft, which might not be suitable for people prone to back pain. The hotel is located in a quiet residential area with authentic bars and restaurants nearby. It's not too far and not too close to the city's attractions; walking might be a bit tiring, so public transport is usually needed. However, it's very close to the subway and bus stations, which is convenient.

All went well , wonderful lady has checked me in and assisted me to store my bags There was coffee machine and some deli in the reception. The was Wide , clean and cozy The hotel is out of Barcelona nearly half an hour. sant joan train station is about 15 min

This hotel was very clean and the reception staff were incredibly friendly. They even allowed me to check in early. I enjoyed relaxing in the lobby where I could get water. The location was great with many bus stops nearby, making it easy to get anywhere. It was also convenient that it's only about a 30 Euro taxi ride from the airport. The view from the window was lovely too. It's a bit pricey with the added local tax, but that's to be expected.

The parking fee was quite expensive, and the hotel elevator doesn't go directly to the parking lot. There was a power outage on the day I arrived, so the front desk helped me carry my luggage to the room. There are plenty of dining options nearby, and it's a very quiet area.

A family of three stayed at the hotel from June 24 to June 26, 2026. We booked a room with a double bed and a sofa bed. Upon arrival, we were given a room with two single beds, which didn't match our reservation. After contacting reception, we were told that all the rooms at the hotel were the same and that they wouldn't do anything to resolve our issue. After lengthy discussions, we finally found out that such a room with a double bed and a sofa bed existed, and they provided it to us. However, the air conditioner in the room was broken, and it was simply impossible to stay in it in 40-degree heat. We contacted reception again, but again they refused to resolve the issue, saying there were no rooms available. After contacting the senior shift manager, it turned out that the room did exist, and at 12 midnight, we finally checked into our room. This situation really ruined our vacation experience, but unfortunately, the hotel offered no apologies. Please be careful when checking in and request the rooms you requested!