Ξενοδοχεία Hot Springs σε Otago, New Zealand

The hotel is a bit out of the way from Queenstown's central area, but not too far – just 4 stops on the No. 1 bus. It's located on a hillside and offers lake views. Our room wasn't very big and had absolutely no view of the lake. The soundproofing was also a bit lacking; we could hear guests walking around upstairs at night. However, the restaurant here was absolutely beyond expectations! It has stunning lake views, and the chef's dishes were seriously on point. Dinner requires advance booking, and by the time we remembered, it was fully booked. We emailed the restaurant two or three days in advance, and they still managed to get us a table for 8:30 PM. Breakfast is à la carte, and both the presentation and taste were excellent.

We chose this hotel because we expected to enjoy its winery/food. Otherwise, we should have stayed in Queenstown with a lot of restaurants and pubs. As we would arrive in the early evening, we put a note for our hope for experiencing their winery and food (or at least finger foods) when we booked the hotel, and received email that they cannot guarantee but will do their best to serve our need. Since then, no email was sent to us. When we arrived at the hotel around 6 pm, no one was in the information desk, so we had to go to the bistro to find out that they left the key in a safe box without any notice or sending us any email with its password. We had to wait a while for the bistro lady to make a phone call to whom it concerns, which was okay. Worse, we heard that their bistro was reserved for a group event so we could not use the facility at all. We had to drive 15 minutes to a nearby town and bought foods from a supermarket. I think the hotel should have notified us of impossibility of using their bistro/food service due to the group event and we have to prepare for our food. As I checked out, I left a note about the issues, and expected they would send me an email to express their sincere apology. Unfortunately nothing happened so far. Although I liked the room as well as the whole place very much, I think Kinross cottage needs professionalism to run their stay program. It could have been much nicer, memorable stay experience.