Comfort Suites South

when we arrived after a long day of travel the hotel needed permission from trip to book our room. they said they would call and never did and it caused us to pay for a new hotel someplace else! extremely frustrated and dissatisfied! now we're out over $100 for a hotel we weren't even allowed to check into

"I felt comfortable and relaxed when I was resting in my hotel room after coming from a long day of work."

Worst hotel experience EVER! First I was put in a a room on the first floor (construction on 2nd floor) I work nights and all I heard all day was banging and hammering and drilling. Requested to be moved I was told since I had accepted the room already there was nothing evening shift to do. Was told I should’ve informed them at check in I work nights. Was told to talk to day shift. Day shift moved me to the third floor which was much better and remodeled. Could still hear some noise but wasn’t near as bad. I will say the walls are very thin though… I could hear everything the housekeepers or neighbors were doing and saying. Went to renew for three more nights only because I sleep during the day and didn’t want that check out to check in gap somewhere… went to the front desk at 3am and determined it was cheaper to renew online so I did that. Received a call at 11:30am that I was past my check out time… I told her I extended. She then said I extended a queen room and half asleep I looked at my phone and told her no it was a king room (which was what I was in)… she then says I renewed a king handicap accessible room and I needed to move rooms. I asked for a manager.., she said she was one. I asked if we could deal with this when I woke up and she was insisting I change rooms. I told her I wanted to stay in the same room because I’m sleeping and have alot of stuff. She then said I had an “attitude” and she wasn’t accepting my extension and told me to get out within 15 min!

Great staff! Room was ok. Nothing fancy. Do know when reserving they add an extra ,100 bucks that's refunded at the end of the stay. We were unaware of that extra fee.

Do not allow any early check ins had a long line with one worker at check in. Going thru a remodel never was told anywhere that was happening. Pool was dirty.

The check in staff was very friendly and helpful. The room however was not great, the bathroom smells of urine, there was what looked to be poop smeared on the light switch is the bathroom. There is what looks to be vomit on the inside of the bathroom door. Aside from that the kids enjoyed the pool

The area was quiet and the hotel was clean. The queen beds feel more like they're barely big enough to be a full size bed.

The place was outdated and the bathrooms had a Oder to them and they were not very clean. The beds you could feel the springs and they were very uncomfortable . Front desk could not have been nicer. The place was renovating so hopefully things will get better. Over all not bad

Great easy check in. Comfortable room. Location great. Water was warm had problems with the shower but could take a bath.