Baymont by Wyndham Adairsville

Mold was in the ice machine. The beds were so hard, we couldn't sleep and both of us woke up hurting. The pool had garbage at the bottom and it was covered in leaves. The water was not clear at all. The breakfast had soggy, thawed out Eggo waffles. Their Orange juice was actually the tang powered mix in their"orange juice" despenser. . The donuts were the tiny little ones you buy in a bag. All we could eat was an orange. It was an awful stay. As we were leaving, another family was complaining about the hotel and they had only been there a little over an hour. They could not get a refund with all the problems they saw. In fact, the desk clerk refused to print out their info for them. We just left and called corporate. Corporate said they are giving the complaint back to that hotel! Like that's gonna help. I saw what they did to that family. Sorry place. Do not book there and please spread the word!

Front desk manager was friendly. Room was clean. Bed was comfortable. Rate was reasonable. Would stay again. I don't see why there were bad reviews on this hotel. There's absolutely nothing wrong with this hotel or the staff. Glad I didn't trust the really had reviews. It's a shame that people go out of their way to make a place sound awful. You're not always going to have a perfect experience unless you limit yourself to 5 star hotels. Please be honest in your reviews.

The evening we checked in, we were greeted by the most helpful, courteous staffer. The next morning, we encountered the angriest, most hateful staffer we’ve ever seen. She was still finishing set-up for breakfast wearing headphones and, when I reached into a box under the counter for Splenda, she yelled at me saying “get out of there! You’re not allowed to do that! You can just wait until I finish!” By the way, this 10 minutes after breakfast was supposed to be served. I tried to explain I was just trying to help out but she continued to berate me and hadn’t removed her headphones. I was getting upset and my husband said “come on, let’s just leave”. Then she screamed at us and told us to get out. Husband and I told her we were calling management to complain and she replied “wait ‘til you see the charges I add to your bill”. I went to set my coffee on the counter to leave and accidentally spilled it because I was shaking so badly. She then said she was calling the police. We asked her to please do so and she continued yelling for us to leave and made no effort to call police, so we left. We made a complaint with corporate customer care whose only response was an email from hotel management saying his employee was filing criminal charges against us and that he had added $50 to our bill for having to clean up my coffee spill. What a horrible experience with a so called “hospitality” business.

Note: I left this revote on Google and the extremely defensive response from ownership tells me that future travelers should expect conditions as described. I travel a lot and I am happy to stay at a variety of hotels and motels. I understand that not all can be fancy or have all the amenities. If I'd paid $60-$70 for the room (similar to a Super 8 or Motel 6), I wouldn't be complaining. My issue with this hotel ($150 after tax) was SAFETY and basic CLEANLINESS. I could overlook the strong smell of cigarettes (it is now a nonsmoking hotel, so maybe the smell is leftover from previous ownership?), the bad paint job (they have mentioned in their previous replies that the hotel is under renovation. Unfortunately it seems that the folks who did the work were extremely sloppy, painting over the room's peephole and many of the outlet plates and hardware, but missing sections of the rooms walls and bathroom), the mismatched furniture and toiletries (all soap/shampoo/lotions were different brands like someone used their own collection of travel soaps & shampoos), and the odd choice to use laminate flooring instead of carpet, but the cleanliness was concerning and generally gross. Actual danger: There were NO safety instructions for fire evacuation in room, in the halls or in elevator, which violates International Fire Code (IFC) requires. That's super illegal and unsafe in the event of an emergency. I'm surprised the fire inspection didn't flag this but I'm certainly sharing it with IFC out of concern for future guests' safety. The dirtiness of the room reached an all-time low when we had to scrub down the headboard which had a white substance sprayed across it. I won't let myself imagine what the substance was, but that plus a hardened goo on the bathroom door handle made this place just awful. TIP: If you're tired or desperate for rest, there is a Quality Inn across the road from Baymount. I highly recommend you try there first. Extras: The contact email for this hotel on my receipt is a gmail account, which seems sketchy. There is no phone in room. I had to go to the lobby to get WiFi info. Unclear wifi network and password situation (there were seven different Baymont Guest networks and no explanation of what to do or which to use) There isn't any breakfast or even coffee in the lobby. The sign says it's because of COVID precautions, but employees arent wearing masks or asking guests to. It seems to be a cost-saving technique, not a genuine concern for sanitation. Our king sized bed had a queen headboard which was odd. And lastly, the chain lock was coming off door frame. (Adding photos to Google listing) Yikes.

No breakfast due to "COVID" yet there are no safety measure in place otherwise. The smell of stale cigarette smoke hit me the second I walked into the hallway. No phone in the room and questionable Wi-Fi access. The manager, Phil, is an HR nightmare the way he speaks to the employees and the customers just based on what I witnessed in the short amount of time I was there. That man does NOT need to be running a hotel or anything else for that matter. He was VERY unprofessional and discombobulated.

Phil Garvin the Manager uses language you would hear from a drunk sailor he was using the f word over and over i feel bad for the rest of the staff and owners hopefully they replace him soon he should not work in any hotel

Stopped here as I am a Wyndham Rewards member. Surprised that the breakfast area was empty except for large unopened boxes and a couch/ chair for the staff to watch TV I guess. The staff said no breakfast “cause of COVID “. Poor excuse. Even hotels without hot breakfast has a cooler with yogurt and breakfast bars and package danish . Room was dark and appeared to have new flooring, curtains and maybe bed spread. Old furniture and mattress. Not sure if they are trying? But certainly not worth what they are asking.

This hotel was gross and dirty! My kids didn’t even want to take their shoes off! Holes in the ceilings cracks in the walls, stained and dirty carpet. Not worth 50 let alone the 166 they charged! Baymont is usually a decent stay but not this one!!