MainStay Suites Addison-Dallas

The property is in shambles. Everything is filthy, breaking and there were ants, cockroaches and bugs all around. In the kitchen, dish washer was broken, no utensils, no glasses and several items missing. No bathtub towel, dirty hairdryer, doors breaking, broken bathroom fan and furniture was filthy dirty with stains. Carpet in the hallway and stairs was dirty with people's puke. It was absolutely disgusting staying there. We had paid in advance so there was no refund. Continental breakfast was only coffee. Nothing else.

Great value for the price for sure. Staff is for the most part very friendly when you can find them.

The suite was spacious and comfortable in general. Some furniture it's old and worn out. The bed was very good and the room quite, I slept well. There are small roaches in the kitchenet and the bathroom, other than that everything else is ok.

We left immediately after we found cockroaches in our room. The place smelled horrible and the room smelled very strongly of cleaning solutions. Will not recommend. You get what you paid for, but cockroaches....? Really?

This is the most awful “hotel” I’ve ever stayed at in 43 years. It was FILTHY. We arrived at 11:30pm and were leaving the next morning or we would’ve relocated to another hotel. Dead bugs on the floor throughout the hotel, roach in the room, refrigerator would not shut therefore it was open all night. The desk and chair had some sort of “liquid substance” on it so clearly had not been cleaned. Smoke detector and water sprinkler were hanging out of the ceiling. I’m pretty sure there was human feces on the bathroom wall. This place was DISGUSTING! We left by 8:30 the next morning so our stay there was less than 10 hours but it was definitely 10 hours too long. The “breakfast included” was a dry, stale 2 pack of muffins.

The hotel is very plain from the outside and the parking lot has an aged vibe to it, but isn't too bad. There's a weird little construction with a bench in it and it gathered strange characters throughout our stay, but there was never any trouble. The lobby and hallways have a musty, weed-like smell, which fortunately doesn't seem to make it into the rooms. This hotel would do well to rip up the carpet in the halls and replace it with tile or something, since no doubt that smell is held within the carpet/pad. The hotel seems to have at one point been under renovations... But I think they gave up. Everything here feels unfinished. The breakfast area was full of overturned and spent looking furniture. There was no breakfast available to my knowledge, but the staff did eat in there once. The doors in our room were crooked and didn't close properly and dragged on the floor. The door to the room closed and locked fine, which is all that is absolutely necessary. The kitchen came stocked with silverware and dishes, but they were all dirty. I had to wash them by hand because the dishwasher door was stuck closed thanks to the countertop being installed crooked. Room AC was great and the TVs were good. Comfy bed. Bathroom was good at first glance but the baseboard under the sink was mysteriously missing. We spotted five roaches during our stay which is a new high score, breaking our previous best of zero. If I had paid any more for the room I'd feel ripped off, basically.

Broken door to bathroom and was not able to close. Roach in the bathroom. Tub area was not clean. Booked a king room and was given a room with two beds. It was too late in the night to move and ask for a refund.

Wow. For every bad reason. Our first room assingment had a broken doorknob that would not open so they gave us the only other room available. This room with a kitchen came with 2 forks, 1 bowl, 1 towel, and 2 Queen beds. We are a family of 4 who booked this hotel because it had a kitchen. The microwave didnt work and when we asked the front desk for kitchen ware we recieved: 2 frying pans (one was dirty), 2 more forks, 2 bowls and 1 cup. No soap was available. The bathroom had chipped paint everywhere and blood smeared near the lightswitch. The toilet was broken so the water ran all night and we could not flush it without opening the tank and holding the chain mechanism.

My room wasn’t ready when I got there and the lady said that it hadn’t been cleaned yet and it would be an hour until I could check in. Luckily, she got to move me to a room that would be done in thirty minutes. I had an event I had to rush to so I didn’t get to check in until later that night. Got into the room and the top lock on the door was broken. The door to the bedroom didn’t even close. They didn’t leave us any towels except two hand towels and one slightly bigger towel. No bath towels. I did not feel safe here.