South Lake Resort Koggala

Writing this with great a disappointment being a Sri Lankan to inform you how South lake Resort Koggala handled my (confirmed) reservation. This is property is utterly disorganized property, full of highly unprofessional occupied and staff with Zero communication skills and Zero training in business ethics, and last but not least how greedy they are for money. I say this because, South Lake Resort cancelled my confirmed reservation with less than 24 hrs prior to arrival. Incident in brief, For my 21st B day celebrations photo shoot, I contacted the hotel reservations on the 25thNovember , the person Bhagya(lady) took my order and confirmed the room reservation for the 2nd Dec. I requested Bhagya to send me the confirmation in writing, which she agreed to do so. But until 30th Nov, no response from South Lake. Bhagya, she is not answering or responding to my calls or even had the courtesy to call back for the call she missed. Eventually I dropped a mail to the common reservation mail id on the 30thhoping the someone from reservations would send the confirmation. On the 1st December noon I get a call from a person called Dilshan, saying that he had to cancel my reservation due to a Australian tour group is arriving and they needed more rooms. therefore, hotel decided to cancel mine and give them my rooms to accommodate their guests. When I questioned Dilshan about this, all Dilshan had to tell me was Bhagya had never communicated this with their team and she is missing from the time she took my reservation and had not come to work every since and even the hotel staff cant contact her to inquire about my reservation.(In writing he sent me) Eventually Dilshan wished me luck ,like he did me favor by cancelling the reservation, and hung up. I was totally helpless in the last minute. So this is South Lake for you, South Lake is not up to the standard as per the Star ratings they advertise everywhere. Their staff are not trained at all, this property is in great greed for money, so whatever happens to the individual guests they don’t care. As long as they can earn more, they will not hesitate to cancel any individually booking s at their Specially If you’re a Sri Lankan, they will not even inform you in advance, they will let you find out that your dooms when you arrive at their reception. Star class standard hospitality South Lake, well done. Neither I will recommend this hotel or ever step in for any reason or won’t let any one book this property ever again.

Excellent hotel with beautiful grounds, picturesque places and excellent service. The service is in English, they will help you and tell you what to do and how to do it In front of the hotel across the road is a great private beach, which belongs to the hotel, for surfers is highly recommended, gorgeous views, soft sand. The hotel itself has a pleasant staff that solves most issues in a matter of minutes. Delicious food, variety of products. Room cleaning is daily and very high quality. On the territory of the hotel two pools, running cute chipmunks, convenient location of the rooms From the minuses: near the hotel there is a railroad, which can cause some inconvenience, but the trains do not go too often, so over time you get used to it.

Frankly I had some doubts after seeing some reviews. However it changed from the moment we stepped into the Resort. The welcome was warm, the room was spacious, clean and excellent, the food was fabulous, the service was friendly and personalized from Manager, Chef, Stewards to Room Service or practically everyone. If there was a hitch it was few seconds without power until the generator switched on (automatically) which was beyond their control. Must commend Amendra for clearing the doubts First at the time of booking and then during our stay there.

Location is nice and the staff is friendly and attentive. Rooms are good but The washrooms have no locks But I never saw the manager even i asked for him, he never came forward and thats a big minus Need to cross the road to go to the beach All in all not bad

So many reviewsby people needing the assistance of the manager & staff. For what? One person said they had the manager's phone number to call 24/7. Why? Reception provide you with an information sheet. This hotel must have to deal with so many needy, ignorant, clueless people. Can't blame the hotel for having a generic response to reviews. All the staff at reception & restaurant were friendly, well trained & helpful. My room was clean & spacious. Wardrobe & a long shelf with minibar spirits, kettle & free water. Everything worked fine. Lighting was good. The balcony had a table & 2 chairs. The bed had clean linens, 4 pillows, 2 cushions & provided me with a comfortable sleep. There was a power point on one side. Breakfast was a buffet with an egg station so you won't go hungry. I had dinner one night at the restaurant having ordered yellow fin tuna which was very nice. Staff were attentive & provided excellent service. The pool is a decent size & well maintained. Overall, I had an enjoyable & comfortable experience at what is a true 3 star hotel.

We went to spend the day of January 7, 2024, and had a great time with unforgettable relaxing experience throughout the day. Rasika and the front desk staff were excellent and surely an asset to the owners. Nice and clean pool and we all made the most of it. The lunch buffet was amazing and one of the best we've had with lots of expensive things. I personally thanked Chef Mithun, who was present on that day as the Executive Chef was on leave. The restaurant staff was very nice and helpful. Thank you again Rasika and all the staff members, for your great service rendered, and making it something unforgettable for us. Sudarshan De Zoysa.