Hotel du Nord

The hotel is located in the centre of the town, looked nice on the website, so after walking about 25km on the Via Francegina (our first day's walking), we were looking forward to relaxing there. We got there at 4.45 in the late afternoon. We had already advised in advance it would be a late arrival due to our trek. We were advised check-in was up to 7pm in the evening. So relieved we got there, we decided to go for a drink, before checking in, freshening up etc. We had just ordered drinks in the nearby bar, when I got a phone call from the receptionist, who had seen us outside the hotel, (as we discussed what to do), to say that we had to check in immediately. I explained we would be there shortly and she advised us, on no uncertain times, that we must check in immediately. So we left our drinks and did so. We tried to explain our relief at walking the 25km and to celebrate it by having a drink, but she was having none of it, and no apology for the drinks we had to leave behind. She snapped 'passports'. I tried to explain that we understood check-in was until 7 and hence we didn't know of the urgency. She simply said, that she was in the hotel all day on her own and she had to get transport home. I again reminded her that check -in was until 7 and she said 'not today'. I calmly advised again that we were not advised of the earlier check-in, and she simply snapped again about payment, with a very cross face and with no eye-contact, There was no chance to ask questions about facilities in the hotel or elsewhere. She was closing up and not only the reception but the hotel itself would not be manned for the rest of the night. We had to have a code to enter the hotel and if we forgot it, we would have to ring a number. She was cross, rude and totally unprofessional . Never have I experienced such rudeness in the hospitality sector. The room was adequate and clean but over-priced for what was provided. The carpets in the central hallways were stained and required a vacuum. The hotel is classed as a hotel, but apart from the fact that it provides breakfast in the morning, I question how it gets that category. Breakfast was a buffet and had a minimalist selection. No other services whatsoever. The only redeeming feature was that the girl assisting with the breakfast, of Sri-Lankan origin, had a lovely smile and was helpful. I noted from other reviews, that other clients had similar 'cool' experiences. A friendly welcome would have made all the difference, despite it being overpriced. I would NOT recommend staying here.

Situé au centre ville, c'est un avantage! Cependant je n'ai que peu apprécié le bruit du train et des terrasses animées de la rue d'en face, nuits courtes et journées intenses ne font pas bon ménage! Sans doute que c'est supportable si on peut dormir fenêtre fermée, ce n'est pas mon cas surtout en périodes de fortes chaleurs. Chambre confortable et propre, mais datée et sans charme, contrairement à ce que laisse imaginer le lobby. Bon petit déj, peu de contact avec le personnel. Venons-en au prix: qu'est-ce qui justifie les plus de chf 170.- demandés pour des prestations extrêmement basiques ?? J'en retiens l'impression d'avoir dormi sur un quai de gare à un coût astronomique!