Amanda K
26 Φεβρουάριος 2024
We came to Aiken for the historical battle re-enactment. Chose this hotel as part of our Choice membership. The beds were great. The rest was not. Staff said it's under new management who is trying to "figure things out". NO snack bar. NO functioning jaccuzi (even though its in the room), FEW T.V. channels, mostly news and sports :( total of 14. There is a pool table but very limited hours to use it. Water in bathroom has sulphuric odor. People in room above us were dragging things across floor, bangiing things around for over an hour. We called the front desk for relief after one hour. They said "we will see what we can do". The woman didn't speak English - her 10 yr. old boy was working desk with her. 30 minutes later husband had to complain again in person. Were told "no one is above you. You can change rooms". Husband said if we have to leave it will be with a full refund in hand!. That prompted the owner (male) to get up and come deal with it. We loved the city of Aiken but will NEVER come back to this hotel. If you don't know how to manage quality hospitality AND speak the language of the nation, please don't buy a hotel. We see this too often!!
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