Etu Moana Boutique Beach Villas - Adults Only

We paid 2857 €/ 5033 NZD for the accommodation for 7 nights in a garden bungalow with breakfast. The complex (8 bungalows in total) is located on the beach in a well-kept garden area. We were warmly welcomed at the airport by our hosts Tiffany and Jeff and driven to the accommodation. A welcome drink and chain of flowers were a nice welcome. The bungalow itself is generous proportioned with a rustic touch, but getting a bit old. The kitchen is designed for self-catering with two hobs, a fridge and basic cooking equipment. All that is also getting a bit long in the tooth. There is also a tap with drinking water. The bathroom looks nice at first glance, but on closer inspection you realize that it is only cleaned superficially. We had a problem with the toilet. It smelled of urine all the time and water ran out of the toilet onto the floor. We had already wondered on arrival why there was a towel and a bowl underneath the toilet. When we informed the hosts about the two problems, the smell of urine and the leaking toilet, they initially showed little understanding and tried to minimize the problem. As the conversation progressed, they explained the situation to us, namely that the toilet needed to be repaired over a longer period of time, which of course they didn't want us to have to deal with during our stay. This was an indirect admission that the problem was already known. Chlorine was put in the toilet as a short-term "solution". We were offered a kind of bungalow - hopping: change for 2 nights in another bungalow, afterwards again change the bungalow …. In summary: charging more than 400€/ 700 NZD per day, I expect more cleanliness and a more accommodating approach to problems. Furthermore, that my concerns are not played down and that satisfactory solutions are offered at short notice. It is also unacceptable for the price that the Wi-Fi only works at reception. A breakfast consisting only of bread, eggs, muesli and fruit (every day the same poor offer) is not justified in this price range. I would currently refrain from booking again, as there are similar accommodations in this price range (sometimes even lower) with more modern facilities. Update 07.July 2024 I feel sorry for the management that it has to distort the facts to put itself in a better light. Fact 1: we had contact with the extremely friendly Balinese housekeeping during the daily (!) cleaning. Fact 2: we didn’t find changing rooms every other day (!) to be a relaxing and restful vacation experience Fact 3: the breakfast photo was taken after (!) the opening of the breakfast buffet.

We were greeted with a fresh coconut and easy check in. It is a boutique resort with great service and friendly staff. There is no onsite restaurant service apart from breakfast but it is easy to walk along the beach to two other resorts or a lower cost takeaway/eat-in called Aunty Odeez. Restaurant bookings and shows can be organised by reception. Stunning views of the reef. There is even a golf cart for hire if you wish to drive around the island.

Etu Moana more than lives up to its claim to be a boutique resort. From the arrival greeting at the airport to the return journey to the airport all the staff could have not been more welcoming and helpful. Etu Moana is beautifully situated with lovely garden paths leading down to the beach. The lay out maximised our feeling of space and privacy, whilst at the same time allowing us to meet the other guests.