Van der Valk Hotel Akersloot / A9 Alkmaar

A nice hotel but rooms feel very sparse and dated given the cost. Carpets a bit worn in room. Clean enough contrary to other reviews. Duvet far too small for the size of the bed and no milk in the room for coffee. Rooms really far away from main reception which was an issue for someone with a clear temporary disability. The pool area was good but the large number of young children left unsupervised without a lifeguard is a clear safeguarding issue that should be addressed. Similarly in the gym area. It is dangerous. There should be a member of staff supervising this area. No robes - and towels far too small as well. Breakfast was OK- although eggs cooked 'fresh' are left sitting for a while which isn't great - they were cold. Bacon very overcooked too. Taxi shuttle available at the hotel is good although one driver was very rude and called me very rude name/profanity in Dutch. Wasn't aware that I could actually understand. Let the hotel down massively. Bartenders very lax in evening. Too slow and clearly not interested in ensuring the clients are served. Certainly won't choose to stay here again.

Floor, tables, room, … not always superclean. I slipped in the shower! Nothing to hold on and very slippery. For older people really dangerous, Cooking is very good. Staff super friendly. Little noisy due to planes overflying. Nice rooms and bed o.k. Need for improvement as to come to “Valk” level.

We checked in shortly before 2 PM on 9th Oct. 2022 at the Van der Valk Akersloot for a 3 day stay (Deluxe room incl. breakfast). We were asked to pay in advance & were also asked whether we wanted to book a table for dinner, which we agreed to, & were also asked to pay for in advance, so we made a deposit of 100 € by credit card. We were both very thirsty & wanted to make a cup of tea in our room but there were no cups available, only tiny espresso paper cups. My husband had been unwell in the car so we had the idea to made a Covid self-test. My husband tested positive whereas I was negative. We decided to inform the hotel immediately & went to reception. We both wore FFP2 masks. The lady at reception said she would get someone from the management which I was grateful for because I did not really want to discuss this in front of other people. She came back on her own, however, and told us we were to stay in our room & were not allowed to go to the restaurant, which seemed obvious to us. I just complained about being thirsty and she said we could make tea in our room, but my husband said there were no cups, so she said I will give you cups and turned around to take tea glasses from the bar and, WHILST HANDING THEM OVER TO ME, she intimated me to “KEEP DISTANCE!!!” I said “Calm down, I do not have the pest” and my husband added we were both wearing FFP2 masks. At this moment “THE” manager, (who had remained under cover until then), made his entry, raised his voice & made sure ALL EYES WERE ON US whilst he said he was not willing to argue about the effectiveness of masks with us and we were to stay in our room for 3 days and order from room service. He looked really nasty. A NASTY BIT OF WORKS. At this point I said to my husband in French that, under the circumstances, I had no intention to stay for 3 days. “THE” manager was quick to say that he could arrange for some refund if we left early. We came back to our room, made tea and ordered dinner for 18:00 and breakfast for 08:30 next morning. I wish to stress that I have myself always felt perfectly fit though I was worried about the long trip back home next day. I had asked the receptionist whether she had a thermometer and she said no and whether there was a hotel doctor, which was also negative. There was no interest for two people obviously not very young (my husband will soon be 85), no compassion or empathy for our well-being. We were just left to our own devices. We went back to the room, made tea and I ordered dinner for 18:00 and breakfast for 08:30 the next morning. My husband later called reception to confirm we were indeed leaving the next day. In the morning I packed everything again and was busy in the bathroom. 08:30 came and went and no breakfast was served, so I called reception and was told that “breakfast had been cancelled”. What do you mean, cancelled? “Breakfast is not included”, she said. What do you mean, I asked? We have paid 3 nights in advance including breakfast,

Recently ran a number of events the last few months at this large hotel - enjoyed great service and facilities. Would like to give a special thanks to the conference team especially Monique & Toine & colleagues. Would definitely recommend as a training venue. Hotel was always busy which suggested it is successful - certainly enjoyed some nice meals and great service any from the conference.

Expensive - posh - not for backpackers - but a lifesaver in our case. Huge 300 room complex right along HWY 9a - good beds - espresso machine in the room – rain shower head - although dangerously slippery shower floor - double doors to hallway made for a super quiet night. Hallways – in spite of many directional signs feels like a labyrinth - reception very friendly. Extensive breakfast. Croissants - hot food fried sausages, eggs - not for the sweet tooth however choice of jams in small foil containers (out of place with everything else that was offered) - surprisingly well managed in spite of amount of patrons - fruit to take along offered. All in all a decent experience for an overnight stay

On July 8, 2022, we hereby have this v.d. Valk in Akersloot slept in pool suite 57 for two nights for € 550 per night. The suite was filthy there was dust everywhere, on the glasses on the coffee machine on the taps where there were also dirty smudges everywhere, on entering there were flies flying in the room and the floor was also filthy. Rust and chewed gum were stuck to the edges of the pool, there were small dead cockroaches in the well and there was a lot of glow in the pool which took our breath away while splashing. It was very hot in the room, because the air conditioner couldn't handle it, which made sleeping almost impossible. We have been without power for a long time and the help for that started very slowly. There was no question of any excuse, there was not even asked how we had it in the suite and there was certainly no mention of the inconveniences. All in all, this pool suite is certainly not worth € 550 per night and we do not recommend this room. M. Bosma and F. Pieters.

Al regelmatig in dit hotel geweest met vrienden maar ik met gezin. Prachtig hotel mooie lobby heerlijke restaurants met ontbijt en diner Vriendelijk personeel mooi ruime kamers met fijne bedden. In januari voor het laatst geweest toen hadden wij een kamer waar je naar buiten moest eenmaal bij navraag toch een andere gekregen ( omdat we wilde zwemmen en mee badjas liever niet naar buiten wilde ) Erg behulpzaam Jacks ****** heel vlakbij ook geweest En een heerlijk zwembad !

Wij hadden hotel Akersloot uitgekozen om de laatste wens van mijn man in vervulling te laten gaan.. Nog 1 keer wedstrijd van Nederlandselftal bij te wonen. We hadden hier eerder overnacht en dat was goed. Mijn man heeft Alzheimer in vergevorderde fase en eet en drink haast niet meer. Dit aangegeven bij onze reservering daarom geen lunch voor hem gereserveerd. Hij zou van de kaart bestellen. Nou is hun beleid dat wanneer je geen ontbijt besteld je ook niet in het ontbijtrestaurant mag zitten. Dit houdt in dat wij ergens anders moeten zitten en dan heen en weer naar het restaurant moeten lopen. Dit was een erger domper voor mij. Ben naar de balie geweest en de situatie uitgelegd en gevraagd of er voor 1 keer geen uitzondering gemaakt kan worden. Want vandaag komt ook nog zijn zoon en vrouw ons vergezellen en hier slapen en ontbijten maar helaas. Voor de rest is alles goed en netjes maar deze teleurstelling hakt er emotioneel erg in. Voor ons geen Hotel Akersloot meer mis hier toch wel de gastvrijheid in dit geval.

De zwembad-suite was een uitstekend ervaring... tot om half 5 's nachts het schoonmaaksysteem van het zwembad aanging. Zonder aankondiging maakte het een enorm kabaal waardoor we rechtop in ons bed zaten. We hadden geen idee wat er aan de hand was, dus we waren enorm verbaasd. De dag erna zeiden ze bij de balie dat het inderdaad kan gebeuren. Nou, voortaan liever niet om half 5 's nachts. Enorm slecht geslapen, maar dat leek ze bij de balie niet zoveel uit te maken.