Sur Grand Hotel

Located at the begging of Sur. Very close to the sea. Nice lobby area. Friendly helpful staff. Nice swimming pool. Sea view rooms. Clean and tidy spacious rooms. Carpet inside the room. Shower area seprated by a glass. Very good breakfast..

There wasn’t much hotel choice in Sur so my expectations were already low. The hotel is ancient, the room is old. Size of the rooms is huge but the carpet, lighting, bathroom - so out of date and dingy with that stale smell. I barely wanted to step into the bathroom. Everything looked and sounded one day away from a breakdown. Mediocre breakfast with bad coffee and a bunch of shelf stable type things you know they haven’t replaced in months. At least they had an egg order. There isn’t really anything around the hotel.

Professional staff able to facilitate everything you need. The hotel is the best in Sur / Oman. I enjoyed the room, the customer service and house keeping services, in addition the restaurant's service was so nice and the food was of the high quality. Indeed, I'll stay there again when visiting Sur. I encourage the guests to test the unique services in this hotel in Sur. Thanks

Pleasantly SURprised by this place. I can’t give it 5/5 because it is a couple of miles out of town. However our room was big, comfortable and clean. There was a safe in the wardrobe and breakfast was varied with lots of choice (though not all to Western taste, as you’d expect - salted cashews next to the muesli a particular surprise!) Good water pressure so a nice shower.

We booked this stay last minute during a trip to Sur. We were upgraded for free to an executive suite upon arrival which was a very large room with a lovely sea view. We were also offered espresso when we arrived which was very lovely. Apart from a slightly broken TV and very small leak in the bath, the stay was very good and perfect for a good nights rest before heading to Wadi Bani Khalid

For business reasons, I have stayed more than 7 month in this hotel. Many of the issues pointed out in other reviews I have been reading, I can only confirm. Let´s start from the bottom and go up. Front desc staff is friendly, yes. However, any question or request outside regular check-in or check-out procedure is too much for them. At this moment it becomes clear that verbal communication in english is limited to check-in/out requirements. Breakfast at restaurant. The offered breakfast is ok. However, if one likes to have a decent coffee, one has to know that there is a coffee machine and ask the waiter for either "Americano" or "Cappuccino". But, es mentioned in other revies, it is true that often there is no waiter around, tables are not been cleared. The egg station is not manned. How many times I had to open the door to the kitchen to call the cook. Rooms: Yes, the rooms are nice with lots of space. Housekeeping looks good at first sight. If you stay a little longer in this hotel, one finds out quickly that a vacuum cleaner is not used that frequently on the carpet. And yes, I can confirm what has been written in other reviews. Every now and than there is no hot water for the shower. After letting the water run for a long time, it becomes warm, at best. It´s a huge waste of water. The bed is comfortable. Wifi is also not stable. sometimes it has even failed completely, speed remains slow. Now, that there is construction going on right next to the existing hotel for the extension, expect to be bothered by construction noise even after 8 pm. Last, but not least pool and gym. The pool is only a bigger bath tub. So, don´t expect too much. And yes, it is true, in the desert sun they do not give any sunroof or other kind of sun protection. Spending a few hours on the pool is out of the question. And the gym, I have been there once. The weight machines I have tried did not work properly. Ropes are coming of the rolls, etc. Like many other things in this hotel, also here a lack of maintenance can be noticed. During my stay of more than 7 month, I have seen the hotel manager maybe 4 times. This also shows a certain neglegt and desinterest.