DIANA
29 Ιανουάριος 2024
We had a great weekend up until the last morning. I went downstairs around 6:35 AM to ask if late check out was available as how I had been advised the day before. The girl at the front desk said yes I will not your room for 12:30 PM. One back upstairs in around 9 AM housekeeping was knocking on our door (I’m not sure why they were talking at 9 AM considering check out is at 11). I told her no we are doing late check out at 12:30. 11:05 AM. She was knocking on the door again. Then the front desk called and stated they don’t have a check out and I told them about when I went down earlier that morning and the girl said OK well we will give it to you but if you leave anytime after 1230 we will be charging, which is understandable, but not sure where the disconnect was of who I spoke to that morning. We were celebrating our ninth year anniversary, so it’s a bit upsetting to end it on such a note of the hotel hustling us all morning to check out. They were still going to get a good review from me up until now, even though we couldn’t sleep in yesterday either because you hear housekeeping yelling at each other in the hallway from room to room. I also wasn’t going to mention how we reserved and paid for a room with a view of the mountains and water yet all we got was a View of the building next-door. The rooms are nice. The hotel is nice, but beware of check out if you were requesting late, check out end of you if you request it when you book and pay.
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