Parador de Alcala de Henares

The hotel looks FANTASTIC. It’s a designer’s dream. The location is perfect. However, for a 4-star hotel and at that price (high for Alcalá) I was expecting some slippers, more choice of pillows and tea-coffee facilities inside the room. For a tea, I had to go to the bar next door and carry my boiling tea all the way to my room. Also, the mattress is HORRIBLE. I had a horrible night because it was so hard. I would invest in new mattresses. There wasn’t any extra duvet in the room either. I would return to try the Spa and if they change this basic things (tea boiler and mattresses), I would consider staying again since the place is so gorgeous.

Instalaciones excelentes, habitaciones muy grandes y con una decoración moderna. En el mismo centro del casco histórico de Alcalá, un sitio estupendo para aloj****.

Todo perfecto

Parador fantástico

Good hotel for us due to location. Staff friendly and helpful, food good but slightly repetitive if you have stayed a few times. New hallway carpets and smart TVs an improvement. Breakfast at the busy times can be chaotic especially if you don’t know what the process is - unlikely anyone will explain it either! Pool only opens in high summer, one thing we dislike is that if you struggle at all using the pool ladders the only other option is to use the disabled chair access which you don’t always want to do. This hotel needs to improve pool access with steps and a handrail.

What a gem. I had no idea this hotel would be so modern. The room was huge and everything in the room was perfect and elegant. It’s bang in the middle of student town so you’ll see many students walking around enjoying. Food here was above average so not great. The hotel is huge.

This Parador is modern and comfortable. The staff is superior. The rooms are modern, clean and quiet. The spa is amazing. The location is very convenient for the old part of the city. The Hosteria del Estudiante was superb. I would certainly recommend this Parador and we will go back.

The hotel is a very cool combination of modern architecture embedded in a historic building. The rooms are spacious and decorated with good taste and the staff is very friendly and efficient. The location is absolutely perfect, on a quiet, semi-pedestrian street, right next to the main Plaza and the old university (both worth a visit). However, there are a few things that could be improved and one in particular that is a major issue. The first one is a bit of an annoyance. We have been going there since they opened and have probably stayed more than 40 times. I don't expect any special treatment but I would really appreciate if the folks at the reception at least didn't ask us if it's our first time in the hotel. As I said, it's just annoying, if you've stayed 2-3 times per year for almost 15 years in the same place, it can feel nice to get your loyalty recognised. And, I understand that internet bookings don't allow for personalised treatment but one can always check or mark a guest as a frequent client. The second area for improvement is wear and tear. The rooms start to show signs of aging. The hotels has been open for almost 15 years and floor boards and tiles start to show cracks, doors and windows don't close properly, there are stains and scratches on the walls and doors and the TVs are first generation flatscreens (and, for example, we didn't figure out how to change audio from dubbed Spanish to English ). The third area however is much more problematic. This hotel has the hardest and most uncomfortable beds and pillows I have ever, EVER, slept on. The beds feel like they are made of concrete strengthened with tungsten and the pillows, besides being 2 meters high, are as hard as the bed. Both my wife and I developed such horrible pain in our back and neck that we had to take pain killers for days. We love this place and it has been a home away from home for many years but maybe our bodies have gotten too old for the endurance test the beds and pillows pose. Unfortunately, until that changes, we will not be coming back.

Excellent venue for the town and the historical aspect of Alcalá de Henares. Extremely comfortable and welcoming place. Staff very helpful and informative and the rooms quiet and peaceful. Lots of space to relax and enjoy