Aldershot

This was the worst hotel experience of my 72 years on this planet. The room we were given on the 7th April was cold and the heating did not work. I contacted reception who said the hotel was fully booked and they did not have supplementary heating. The room had been prepared with one set of towels despite booking for two people. There was excrement on the underneath of the toilet seat. We were promised another room for the second night. At breakfast I had to filter through 5 dishes before I found one that didn't have someone else's cereal still stuck to it. I mentioned this to the floor manager, a lady who was circling the floor eating a bacon sandwich whilst organising breakfast for her family. The second night they had found us another room. Unfortunately some young men who had been shouting and swearing in reception had an adjacent room. Given the prospect of a disturbed night and another shambles at breakfast I decided it would be better to drive the 135 miles home. I have written to Premier Inn twice and had no feed back what so ever. I am dealing with a relatives death so need to visit Aldershot regularly. On my next visit I stopped at the Travelodge which was excellent.

Clean room, friendly staff. I couldn’t do the early check in even when they said it would be possible, as no rooms were ready when I arrived at 10:30am. Also I had no running water in the morning of my stay, bed was pretty uncomfy. The room was nice though and had tea and coffee etc available along with wifi!

Sadly we felt very uncomfortable with the groups of drunk people hanging out in the car park and shouting abusively at us and each other. Room was clean and comfortable but we ended up getting all our valuables out of the car as was informed that car break ins were not uncommon here, although they did appear to have lots of cameras in the car park, we still felt very unnerved the whole time we were there. Not just confirmed to outsides, noisy and shouting in the corridors in the building too.

Clean and very good value for the price. Bar service was a little slow but it was busy. The meal was hot and tasty

Could not fault this premier inn,reception staff are very friendly,room was clean, when we were in the car park ready to leave the cleaning maid came running out with my phone charger,which quite impressed me.

We reported an issue with the TV and got a shrug of the shoulders - not even an attempt to resolve the issue.

Clean, spacious room. Well presented, polite, courteous and helpful staff. Tasty full English breakfast

Rooms were clean ( except for the spiders!). Good beds. Good towels. Sp**** staff but who we met were polite and helpful. Corridors and common areas were well maintained. Parking spaces were limited if you are staying there on a busy day - as we were because many occupants were all attending a wedding event the next day. So we had to wait and move the car once a space became free.

I got to my room late at night and was very tired. I couldn’t understand why there was only 2 pillows on my big bed. Little did I know they weren’t pillows but bricks. I had the most uncomfortable night sleep ever. In the morning when the sun was shining through the holes in the black out curtains, I noticed a bag on top of the wardrobe. It was a black bag so not noticeable once you enter the room. It’s also a sealed bag containing 2 lovely pillows so WHY didn’t they put these on the bed? I just can’t fathom the rationale for this aside saving washing 2 pillow cases. It absolutely ruined my following day as I was shattered! Then to be told by the staff “didn’t you see the pillow bag on top of the wardrobe?” No I didn’t and clearly they should be on the bed. I was offered a free breakfast but had already had my breakfast, that’s another story - don’t bother eating next door as it was awful. If you want a good night sleep go to the Travel lodge up the road, it’s much better and you get 4 pillows on your bed. My friends also only had 2 pillows and they didn’t see the black bag on top of the wardrobe either!