Four Points by Sheraton Alexandria

Staff was very pleasant and the room was nice. There’s just not much to do in the area. Overall I’d book again despite the area. The hotel was very nice

Arrived Friday the 1st a rainy day. Hotel was super clean. Had no issues. All employees were polite and helpful.

Even though it was out of my way, this hotel was a good find. Clean, quiet and excellent night clerk with great dinner recommendation. Definitely will stay here if im in the area again.

Front desk was great, this lady was so helpful and happy and extremely great at her job.

The towels had makeup stains on them and ***** hairs. That was 3 out of 4 towels. The toilet seat had dried up pee all over it. Then when taking a shower the shampoo bottle was empty.

Staff was rude and our sheets were stained when we arrived.

Very nice place.. front desk lady was very friendly..

The hotel advertises its “Enhanced Cleanliness Measures” and “Safety Measures.” I arrived late Monday night. On the long walk to the elevator I encountered paint cans & trays on the floor throughout, hotel rooms with no doors, wires stick out out of walls, carts that I had to squeeze to get by, carpet that was being pulled up, and duct hoses at least 12in in diameter that I had to step over, plus the distinct smell of Sheetrock powder and torn carpet in the air. At approx 4 am, I heard another loud crash which wasn't unusual at this hotel, but I quickly realized this crash was inside my room: the glass shower in my room fell from its connector, hit the floor and broke into a million pieces that shot all over the room. I quickly found some shoes and started to separate the glass from my things. I was finally able to contact the front desk by just going there. I told them I had limited time to clean up, move, and get to work, so they put me in a room across the hall. I hurried back to the room, only to find the key I had been given did not work. Key/handle pitons on both doors. When I finally got in the 2nd room, no AC, the temp was in the 90s. Staff told me it would get better, just needed to run. Came back at 11am, room still in 90s. I told manager I was leaving ,wanted a refund—she REFUSED. Instead gave me points for 1 night at different hotel. Awful hotel, awful service. Paid for 3 nights, got 1 decent night at another hotel. Rip-off!

What they don't tell you is this property is under construction. And it's not the Avalon hotel it's the Sheraton now. Would have been nice it they tell you this before you drive around looking for a hotel you've booked and the name has changes.