Lillian
20 Νοέμβριος 2023
So we arrived on Wednesday, November 15. It was raining when we left Ft. Lauderdale which is fine. We arrived at the hotel (after taking a ferry and taxi. Crazy how how transfers are not offered as the island is not that big), when we arrived, we asked if we could change rooms because water was coming in through the sliding doors but I was told they would call me back. No one called me back and finally when I went to the front desk, they said no rooms were available. Mind you we arrived in the middle of a storm and it was empty with very few guests in site. My friends who were traveling with us, had water coming down from the elevator ceilings, lobby floors were flooding with water. We stayed in our without any changes offered by the hotel. The next day, our bathroom smelled moldy and then the following day, the worst sewage smell coming from all toilets. There is rust in the public bathrooms. Another negative is when Virgin cruise ships arrive, you can’t use the beach club amenities. And by chance, Virgin cruise ships arrive two days in a row and the hotel tells us we are not allowed to go to the beach club as it’s only reserved for the cruise ship. I do wish this info is sent to hotel guests prior to arrival so we can make other arrangements. Overall it was frustrating. Wouldn’t come back
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