Επισκέπτης Χρήστης
20 Ιούλιος 2024
Gerasa Hotel is an amazing place. All of the staff are so friendly and helpful. The food is excelkent, the hotel is beautiful, the rooms are exceptionally clean. The hotel is right next to a great variety c of cafes, restaurants, fast food outlets and street food. I would like to specifically thank Ms Nazek, as she was amazing so helpful. Egyptair lost our bags from Cairo to Amman and if it was not for the staff at the Gerasa hotel especially Ms Nazek who went out her way to help after multiple failed attempts and trips to the airport to get our bags, we would have had a much less enjoyable stay. Ms Nazek went above and beyond her duty, as not only did she speak to the airport on our behalf, but also contacted Egyptair to get a solution. My bag was located and found and I had it back in 48 hours, my friends a day later whereby he picked it up at the airport. I cannot thank the staff enough at Gerasa hotel. One if the best hotels I have ever stayed in. Staff all very helpful and knowledgeable, with exceotional hospitality. Thank you for everything thst you did for us. Andy.
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