Επισκέπτης Χρήστης
3 Ιούνιος 2024
Having stayed in the hotel before, thought it would be a safe bet to book for some visitors. Unfortunately we were very let down - on arrival at the hotel, they claimed to have no record of the reservation despite me receiving both a booking and payment confirmation, as well has having exchanged emails with the hotel the day before arriving. Customer service at front desk was sorely lacking. Despite having a confirmed and paid up booking, and despite still advertising rooms for the night, they refused to accommodate us, and turfed three female guests out without any help. We were left needing to find alternative accommodation at double the price originally paid. No apology received, no explaination why staff wouldn’t put us in the available rooms. It’s clear reservations are bumped if longer term guests book and highly recommend NOT BOOKING HERE unless you have a back up plan….
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