Sachin
14 Σεπτέμβριος 2023
Mostly an unpleasant experience.
First, maximum rate for a room and was expecting a nice room with good views for that price. However, the experience was much below my expectations. The room I had had a single window with the porch roof adjacent to the window, hiding the lower half of the window, not only obstructing the view (basically no views) but also creating a darker room environment as there was not enough light from the only window in the room.
I reported the issue to the staff within 10 minutes of check-in. I talked to Justina, the PM shift supervisor. She said she couldn't move me to another room but said, "What else can be done"? I requested a discount as the room was much below the expectations compared to the price paid. She said the morning shift manager can only deal with it.
No one called the next morning, so at 9:15 AM, I talked to Angelica. She played ignorant about the issue and said there were no PM staff notes and the supervisor was busy with whole-day meetings. I requested her to add notes about the issue.
At checkout, I could talk to Doma, a manager. She walked with me to the room and saw the situation. I requested her to look into discounts due to such an unpleasant experience.
By the way, the hotel surroundings were unsafe, too; I saw multiple homeless people walking in the parking lot. Walking back and forth from the car in the parking lot to the hotel is scary.
I sincerely hope for a decent refund to compensate for such a bad experience.
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