Residence Inn Boston Andover

Nice place pics are what the room looks like big tv comfortable beds lots of parking only think i didn't like was there a 75 dollar hold on ur card i never paid that much at theses chain of hotels it always 20

非常好的酒店公寓，我是帶孩子過來過寒假，可以自己做飯，工作人員熱情又細緻，停車方便周邊環境也安全，推薦入住

When I checked in no one was at the desk for at least 10 mins. It took another 10mins for the gentleman to check me in. The room smelled like some had smoked in it recently which was a major turnoff. When I checked out a member from the breakfast staff had to notify the front desk attendant who was hiding in the next room. Outside seemed nice only knock would be potholes. Overall this is not a place I’d recommend based on staff and my room condition.

The carpets were filthy in our room, the tub had rings, the bedding had stains Not happy at all for a Marriott location. I would never stay here again not Would I ever recommend this location

The room was very clean and comfortable. The staff was great and Pedro was amazing! He was very helpful and always had a smile on his face. Thanks again

The workers very friendly, breakfast was great! The parking lot was very dark most lights not working, the hallways had a bad odor. Overall was ok

Well I had booked a 1 room suite with two beds so we could all stay together when we get there we r told we have separate rooms because overbooked. Then we go into our room the mattress for pull out sofa has a huge stain, the room my niece stayed at the floor had a big pink stain. When I told the front desk it’s like it wasn’t a big deal. Aside from that I liked the location of the hotel but disappointed with how things were handled

I like to start with the positive. The staff that we interacted with were very friendly, from the front desk clerk to housekeeping staff to maintenance. Also, the coffee in the morning was good. Our hotel room (210) was not in the condition that It wasn't dirty to the fault of housekeeping (like unvacuumed or wiped down), but the words that come to mind are scummy and outdated. There were stains on the rug, a big stain on the couch, and stains on the bed skirt. The fridge was also full of dents. We've stayed at The Residence Inn Mariott in Tewksbury numerous times and we've always been happy there. Since they were booked this weekend, we figured we'd try Andover. Our daughter attends Merrimack College, so we are in the area visiting a few times a year. I will not come back to this hotel unless there are updates and deep cleaning made to the rooms. Or maybe we just happened to get a "scummy" room, but others are better?

Tv wasn’t working when I got in late at night. I was still on west coast time and wanted to relax and enjoy a little TV before I went to bed. When I called the front desk, they couldn’t help. I called in the morning and she said there was a power outage days earlier and they were waiting for some to come reboot. I ended up finding a cord unplugged and got it going!!