Hydramis Palace Beach Resort

Please do not choose this hotel if you are traveling three adults or parents with teen child!!! They do not have triple rooms. Instead they suggest to sleep in prison/motel-like foldable beds (please see photo attached) or childish sofa, which is 150 cm. We asked hotel to change our room, or at least bed, however, with no results as the staff did not even tried to listen to our reasonable complaints. Staff at the reception (especially the older Greek man) was exceptionally impolite and rude. Wine at the bar is terrible! Like acid or vinegar :( Food is okay. Room and cleaning services are okay. However, the air conditioning in some rooms are not working. Animators and activities during evenings are very poor. There are no self-service of drinks during lunch and dinner time, which is weird and awkward. You need to wait until waiter come and take your order. So if you want to order twice – please arm yourself with patience! What is more, there are no drinks service until 11am (not even soft drinks). You should wait in long queues by the pool bar. Sadly, we do not recommend this hotel.

We spent 13 days in hotel and that was too much for this hotel where people are staying much shorter, few days only. Hotel was booked via Dutch agency but clients are from Eastern Europe and i belive that quality of the hotel is adapted to less demanding clients. My impressions will try to list per items: 1. Location- at 20km from Rethymno ,nothing around the hotel ,car is needed. 2. Beach- family hotel with stony beach not adapted to kids.very wavy sea,waves about 1m ,beach easily get closed by lifeguard ,so swimming days get lost.One lifeguard over 3 or 4 hotels,in order to have not too much job he is closing a beach for swimming....so you can swim in pool with 200 other guests .. .i think beach of the hotel is not for kids.during our staying beach was closed for swiming for 4 days and having rumors that hotel guest drown which was concerning about beach and strong currents.I did not feel safe and did not let my son svimming without supervision though he is good swimmer with A and B swimming diploma 3. Food was various with nice choice evry day but not tasty.Breakfast from 7.30 -10h,lunch soon after that at 12-14h,dinner at 18.30 -21h.If you are late only 1 min you will miss your meal,meaning hotel will tolerate late guests...Unfortunatelly we paid all inclusive so we were stressed to not be late otherwise you can forget the food. 4.Drink- awfull. So called local drinks are actually soda with syrup ,we like wine but that is the cheapest possible so we did not drink. Coffee from machine ,Fredo ypu have to pay,Ness coffee is not existing Price list is not published so uou have to pay what os asked to paid.I m sorry that we paid all inclusive arrangment as that was loss of monney Managment is trying to diacipline the guests and instead to having nice rest at all imclusive package we were looking at clock to not miss the meal or snack as time table is to be respected and we had to look at schedule what you can eat and when for snack,for coffee and tea .We complained to hotel manager when she asked me to upgrade tje review of the hotel and she said that all inclusive package is not paying Fredo amd coffees,however i paid it 3.5eur as much as pool worker asked me to pay 5.staff is professional and cold and having impression that they are happy when you are leaving.Nobody shown any interst to know the guest,no communication staff guest,only basic communication about ordering the drink.Manager of the hotel making pressure to guest to leave good review ,preferably above 4 stars,but hotel service is at 3-3.5 star.I visited high ranked hotels world wide and i recomend that managemnt do the same in order to learn what 4 star hotels offer 6. Rooms are small but cleaned every day.Bed are very unconfortable Sheets and towls changed evry day 7.Flowers in the hotel are amazing 8.Intwrnet is good and strong We came by plane and we arrived in hotel at 21.15h ,we were told that we missed a dinner.Cold plate included only fruit ,oranges and plums with 1 c

This hotel is the most pleasant place I've ever visited. The hotel itself is gorgeous, decorated by plants and a spice garden, the rooms are spacious with beautiful window views either to the garden or the seaside and it's located just by the beach. The rooms were always spotlessly clean and the splendid food options were absolutely delicious. The greatest experience however was the staff (cleaners, waiters, cooks, receptionists, bartenders, the manager and so on) who always went above and beyond to make sure all guests were fully satisfied. There was also some kind of entertainment for each evening (e.g. quiz night, dance party, karaoke, etc. Suitable for everyone from families with little children to groups of friends. Will be coming back to this place next year for sure!

Took me a while to get around to writing this, we went early June for a week. Myself, partner and our three children (6, 17, 20) None of us can fault this hotel. Clean rooms, towels changed every other day. Gardens and flowers are amazing, as are the views of the sea and mountains. Staff were brilliant and friendly. The supervisor (wish I could remember her name) was great and really took care of the guests. Max the entertainer was so much fun and was a good friend to us throughout the week. Everyone enjoyed the entertainment, water polo, beach volleyball, darts etc in the day. Disco’s, live singers and quizzes in the evening. We were all inclusive and there was always something tasty to eat, especially loved the bbq. Nice local beer and we enjoyed cocktails in the evening. Pool area was fantastic for all the family, never struggled to get sun loungers and we sometimes didn’t go down until around 10am. Lots of different nationalities (we are British), everyone was friendly and kept themselves to themselves. We would definitely consider coming back. Thanks for a brilliant holiday!

No one wants to read good and prasing reviews so in short : Quite nice hotel with very helpful and kind staff. Food is good but very repetitive and sometimes there are problems with food and table availability during rush hours. Overall hotel is clean with nice beautiful garden and quite big swimming pool. There is also nice rocky beach with shallow coastline and nice underwater rocks with exotic fishes. But there some major flaws. First of all is smoking. God, You can smoke at restaurant during eating ! The smoking area is 3 metres next to no smoking area, all this is in open space. Smoke is everywhere, children inhale cigarette smoke, you eat it during meals, it even gets in main restaurant room. I've been to Greece hotels many times but this is first time i see this. You can smoke at swimming pool next to everyone. The room is clean, cleaned daily but very old fashioned. The beds are super hard (free back pain), same as pillows (ask for extra mattress). The bathroom is clean but has sewage smell most of the time. By the way the poll bar snacks was the lowest quality and mostly uneatable. No self service drinks during dinner. Big queues at poll bar. Soft drinks at poll bar are diluted. Its not bad hotel, its has nice staff, nice views, good food but smoking is a big NO. If you allow a handful of people smoke (in restaurant) and poison health of others then something is wrong.

Great time! Originally from Kenya (i speak English) but live in Austria (so i picked up German) in this tropical paradise - they speak both! Najah the supervisor was great,Max entertainment super too

All inclusive did not meet our expectations. The drink and snack offer included was limited and of poor quality. Breakfast, lunch and dinner were good. Coffee was missing from lunch and dinner. Drinks were only served at the pool bar. Everything in the lobby bar was chargeable. We are used to almost all hotel services being included in all inclusive. The hotel was clean and comfortable.

All inclusive ei vastannut odotuksia. Juomat olivat ilmaisia vain allasbaarissa, mutta eivät ilmaisia lounge baarissa. Kuka illalla viitsi mennä aina rantaan 100 metrin päähän. Kaikki juomat olivat paikallisia "merkkituotteita", mutta tunnetut kansainväliset juomamerkit eivät sisältyneet all inclusiveen. Hanaolutta ja hanaviiniä🙄. Lounaalla ja päivällisellä ei tarjottu kahvia tai jäätelöä. Allasbaarissa oli heikko snack tarjoilu. All inclusive hinta/laatu ei kohdanneet.

We arrived at the Hydramis Palace late in the afternoon as we were not able to find any accommodation within a 50 klm radius. The lovely reservations and front desk manager Maria Vassalou was fantastic at securing us rooms even though they were extremely busy with two busloads of tourists who had just arrived. Maria is an amazing woman who systematically dealt with everything that was going on that the time, all in a wonderfully friendly manner and with a huge welcoming smile. We cannot speak highly enough of Maria and her staff who went over and above to ensure our stay was fantastic. Thank you Maria, your front desk staff, and to all the staff at the Palace. You are the best!!!!!! Additional: the hotel is magnificent. Beautifully clean and well appointed rooms. The facilities were fantastic, with a beachfront of beautiful clear waters. An amazing resort pool. What a beautiful oasis in Crete. Highly recommend.