Hotel Convento Aracena & Spa

Best thing about this hotel is the great bar staff. Welcoming and relaxed. Odd public areas. Was hired out as a function one night. Room comfortable, but needed a major hoover! Spa extra. Breakfast was grumpy. Nice fruits and coffee was good. Lots of buffet choice. Still very cool in May so better to sit inside.

Despite the name and entrance, this is a very nice modern hotel, with nothing historic about it. They have an excellent breakfast. It is about a 10 minute walk to the grotto and to most of the restaurants. The staff is pleasant ( except for one grumpy bartender).

Very friendly and beautiful place. Kind staff. Simple but good food and extensive breakfast. Only the spa was impossible to book. The church turned into a sitting room is a stunning place. I would certainly book here again for a nice walk in the Sierra de Aracena.

Our second stay in the Aracena, and this hotel. Lovely please- great hotel. Located in the centre with parking and a spa and a fantastic breakfast. All in all we had an amazing time.

I wrote a mail with a lot of negative remarks and a proposal to compensate the problems we had during our stay. But the direction / reception do not take the remarks serious. The only answer I got, is : "We will do it better next time" But that is not a compensation for a lot of money I paid to get minor service.

What an amazing property !! We loved it ! The property has so many little areas to just relax. Lots to explore within the property and also within walking distance of loads of amazing sights. We treated ourselves to a spa session, our only mistake is not booking longer. Such a calm relaxing place to stay. Thank you !

We read some good reviews on line but this hotel lacks the character of other convent conversions such as the Paradores and there is little art or artist flair. I think other reviews said ‘dull and boring’ and these descriptive words are appropriate ! Other reviews mentioned the difficulty in finding the car park or even the hotel itself - the staff seem to think that that the one way system and narrow roads of Aracena are the problem - far from it - good signage and good basic instructions from the reception desk would go along way , especially instructions around approaching the car park and the relationship to the checking in process ! The staff tried hard to make up for short comings but for the price they charge they need to up their game with more and better trained staff - staff who can truely imagine a customers experience and journey ! Perhaps use of a secret customer giving them unbiased feedback, as they don’t seem to have learned from feedback on Tripadvisor! Dinner was satisfactory but ot would not encourage a hotel to be just satisfactory - guests should feel to was a great authentic experience and want to repeat the experiences. The redeeming factor was the breakfast which was very good indeed and the overall pleasant surroundings and easy access to the castle of Aracena and of course the amazing local caves. For the manager - first impressions are everything - you make your mind up in the first minute of arrival in a hotel! As regards the Spa - well the Spa wasn’t open on the morning of departure and had no availability on the evening of arrival despite paying extra on our room - this situation wasn’t advised on arrival by reception so if we hadn’t mentioned it a little later we can only imagine they would not have mentioned anything and just kept the extra money! In English this is called ‘being fleeced ‘! As we had indeed mentioned it we did get a refund at reception on departure ( thank you ) but perhaps this was because we also had to mention finding long hairs in the sink - not pleasant! While I gave the hotel 3 stars - personally I would not stay there again but others I imagine will be happy enough to try it and hopefully not be fleeced ;-) let’s hope management will try and improve as this hotel certainly has potential and improvement is about learning and changing the way things are done! I compare my visit to the wonderful conversion of the Convento de la Magdalena in Antequera - the two hotels just don’t compare !

We spent one night in the Hotel Convento as part of a tour group. It is a modern hotel set in an old monastery. The room was large, the shower good. The room was pretty dark, really need more lighting. The air con could not be set below 24 degrees , why no idea. Made the stay a bit warm. The staff were friendly and helpful. The breakfast was very good

Shockingly rude front desk staff! When we arrived, the young woman seated at her computer pointedly did not look up, took a few minutes to finish something, and finally said not welcome or hello, but passports! Similarly ignored by another staffer the following morning when we were looking for breakfast. The old convent must have been beautiful but modern is decor is cold and soulless with no charm ot character. Room was not very clean either. Dead ordinary breakfast with pod coffee. I would never stay here again.