Tschuggen Grand Hotel - the Leading Hotels of the World

My family and I had a truly spectacular visit to Tschuggen Grand. The interior feels a bit outdated but the room was clean and spacious. Very comfortable. And what really stands out is the service. EVERY staff member with whom we came in contact was outstanding. So courteous and willing to go out of their way to be helpful. A special shout out to a few team members: Maria who serviced our room was so kind and helpful. And Lucas from the kids club was so kind to both my children. They are already saying that they miss him. A small note that this was the cleanest kids club I've ever experienced in my life. And be sure to visit the pool and spa - both are so so good. The only dip in our experience was a dinner in the Basement - the Swiss restaurant. The service was lacking enthusiasm and several items we ordered came out incorrect and we had to send them back.

My family and I had a wonderful stay at the Tschuggen. The staff was incredibly friendly and accommodating, which made our stay very pleasant. The spa area was fantastic and provided just the right relaxation after a long day. Highly recommended!

Excellent hotel in the Swiss alps. One of the best property in Arosa. Service and staff are amazing . Hotel has one of best spa in the world . Spa is one of the largest in any mountain property. Hotel has a private railway for skiers to get in to the slopes and to get back to the hotel

The Tschuggen Grand Hotel in Arosa is truly a masterpiece of hospitality and luxury. From the moment we arrived, we were struck by how incredibly warm and welcoming the entire staff was. Every interaction, from the concierge to the housekeeping team, was filled with genuine care and professionalism. The hotel manager was absolutely outstanding, personally ensuring that our stay exceeded every expectation and making us feel like truly valued guests. The restaurant staff were equally remarkable – every waiter went above and beyond, combining impeccable service with friendly smiles that made every meal feel like a special occasion. The rooms were breathtaking – spacious, beautifully designed, and outfitted with every comfort imaginable. They were the perfect sanctuary after long, activity-filled days. Speaking of activities, the private ski lift reserved exclusively for hotel guests was a standout feature. It whisked us up to an incredible ski and sledding area with panoramic views, complete with a fun bar and delicious restaurants at the top. This convenience and exclusivity made our ski experience absolutely seamless and unforgettable. The dining at Tschuggen Grand was a feast for the senses. Every meal was a testament to culinary artistry, and the attentive restaurant team made each experience feel personalized and indulgent. Whether it was a perfectly cooked dish or a thoughtful wine pairing, they ensured we felt cared for with every bite. We were also blown away by the array of activities offered by the hotel. From an invigorating snow hike to a serene snow yoga session, a cold water plunge in a pristine mountain lake, and dynamic workout classes, every experience was made unforgettable by Nikolaos, our incredible guide and instructor. His energy, expertise, and passion for what he does brought each activity to life, leaving us inspired and energized. The spa was simply stunning – a haven of modern design and tranquility. Every moment spent there was rejuvenating, and it’s easily one of the most beautiful spas we’ve ever experienced. Every detail of our stay was meticulously thought out, and the exceptional staff elevated it to a whole new level. The Tschuggen Grand Hotel is not just a place to stay – it’s an experience of pure luxury, warmth, and adventure. We cannot wait to return to this magical oasis in the heart of the Alps!

Kicking a whole family in the middle of the night including 3 children and a sick person, put cold in Minus 13 degrees! Nothing justifies this behavior. Horrible treatment this is inhumane!!!! Stay away or god forbid the manager will wake up on his bad side and decide to do this to you as well!!!

Such an awful service!! Is this really 5 stars? I would give it 2 at most. The staff was indifferent and unhelpful from the moment we checked in. I can’t believe this place is marketed as a luxury hotel. It felt more like a poorly managed 2-star property. Save your money and book somewhere else!