Le Dome

When we arrived at the hotel we were a little concerned as the car park area looks really run down. We got to the door and it was locked. After using google to translate the sign on the door we realised we needed to call a number if the door was locked. We did but there was no answer. My husband went into the bar next door and found someone to open up. He was very apologetic and we quickly got checked in. The room was really clean, had a lovely comfortable bed with the softest sheets. The shower was great and we were really pleased. We thought we were in for a lovely stay, however we did have a couple of issues. The air conditioning unit was really loud. We had to turn it off at night but the room became unbearably hot. When we opened the window there was lots of noise from the street including what sounded like a fight. The worst issue was the paving on the entrance to the car park was replaced on our first full day. This meant pneumatic drills waking us up after what had already been a disturbed sleep. We wanted to explore battlefields around Arras but were not able to get the car out because of the work being done. The car was trapped in until just after 5pm. To add insult to injury we had been charged £20 for using the car park! We never saw any staff the whole time we were there so there was no one to help us. We wouldn’t have even minded if we had been given the heads up and we had been given the opportunity to move to a different car park.

Be aware that this hotel has no lift. If they put you on the top floor you will be lugging your cases up two steep flights of stairs. Also there is no front desk - the manager lives next door. If you accidentally leave your key in your room, as I did, you have to call her to come over to open your door. That's OK, but she doesn't answer the phone. I had to call five times over a period of two hours in the early evening before someone picked up. And they don't respond to messages. I would avoid this place.

The hotel was initially difficult to find because the photograph on Tripadvisor shows the main square in Arras, which we know well and the hotel is nowhere near the main square so the photo is very misleading. I think the hotel should be made to put a photo of the front of the hotel and the entrance and then it would be much easier to find. Once we had located the building we were welcomed by a very charming gentleman who owns the hotel. He checked us in, gave us a bottle of water and showed us to our room. We had a room at the back of the house looking over the car park so the view was not inspiring but it was very quiet. I don’t know what the rooms on the other side of the house would be like as they are facing the road. We walked into the centre of Arrras which was only a short walk away and had a drink and a meal in one of the two lovely squares. It was a lovely summers evening so the square was buzzing with life. We went back to the hotel and had a very comfortable nights sleep in the largest bed we’ve ever seen. It was amazing. The room was large and airy with modern art and furniture which we liked. It was spotlessly clean and peaceful. In the morning we enjoyed an excellent breakfast in the dining room which was also tastefully decorated with modern art and modern furniture. The gentleman owner was there to make coffee and chat. We only spoke French to him and I don’t know whether he speaks English but he was absolutely charming. Now I know where the hotel is I would definitely return there.

Great convenient hotel to explore Arras. We did room only which was perfect as we could go out for food. The main square is only a five minute walk away and a must visit destination. There was parking here too which was a bonus. Reception didn’t open till 5pm but this was fine for us. Our room was spotlessly clean, very quiet and had a huge comfy bed. Would definitely stay here again.

Great hotel lovely fresh and clean and in ideal location near the main station for onward travel there is parking on site which was a big positive for us. The town has many bars and restaurants and also museums one of which we visited and was free entry

Super helpful staff (we arrived late and left our bags in their care on departure day). Rooms with high ceilings and air con. Good beds and spacious showers. Breakfast was a self service buffet with fresh fruit, croissant and cheese. Highly recommend