Best Western Plus Royal Mountain Inn Suites

I booked the jacuzzi sweet and it wasn’t cleaned like I expected along with the headboard of the bed being filthy with handprints of the previous occupants plus the restroom had to be cleaned upon arrival and we had to call the front desk to let them know so they put us in another room without the amenities that we came to enjoy along with our stay

The doors around the building do not lock. I was able to walk right in. I inquired at the front desk and she told me none of the doors lock. I am in a first floor room and the windows were unlocked.

It didn’t say anywhere on the website that we had to be 21 we had to find out when I got there

A guest staying in room 207 here was not happy. there was hair on the bed sheets as well as stained pillow cases and towels were dirty. Guest let front desk know about this.

We make this trip twice a year. Going down south and coming back home to Iowa. We try to stay in Hotels that are familiar and are clean and nice like this one!

You can tell when Lisa, the General Manager gives you a phone call to check on your stay just how much they care about their guests. Overall my stay was great, I was greeted with a warm welcome and my room was very clean and comfortable. The breakfast was great with plenty of breakfast options. I would definitely recommend staying here.

Stayed for Trade Days. People were nice, coffee good and breakfast decent, but the room was filthy. We had to clean crusty substances off the headboard, clean a pile of gross dust and dirt along the wall in the bathroom, clean off old bloody snot from the bathroom counter area and make sure we wore shoes inside because the floor was not clean at all. The sheets were clean but we accidentally pulled back the top sheet and underneath it was unacceptable. For the price of this room, it was pretty surprising it was so dirty.

Hotel and room were well cared for and staff was great. There were a few things not completed during daily room servicing (we stayed for 5 nights) such as tissues and coffee not replaced but we received items when requested. Food was good but did not vary from day to day although there were a few selections so could vary that way.

The hotel is clean, and the beds are comfortable, which is most important. In general that hotel is run down, the windows do open, which was a bonus for fresh air. Breakfast was pretty good.