Extended Stay America Suites - Austin - Northwest Arboretum

可能是長住酒店的關係，房間衞生很一般，設施比較老舊。性價比比較高，地段還不錯。

no ice machine the ******* website advertised free breakfast which in fact it was only coffee & prewrapped muffins no hair dryer sink in bathroom leaked onto the floor when i pulled back the sheets to get into bed, the bottom sheet was dirty. I pulled it off & slept on mattress pad lighting in the room was poor the tv did not work the clerk that checked me had a white shirt on that was ragged and extremely dirty. her appearance was unkept the worst hotel I've ever stayed in in my life! you should remove this hotel as an option from the website

It's was an inconvenience to my husband and I. After staying here since for about a month waiting for our apt to get approved. We were treated like a first time customer. Just because there's events coming up and prices went up . Now mind I was being held by the manager Patrica. I was charged standard rate at the price of 149.00 When I questioned her about the price being so high she simply told me she has no idea and maybe it was something I did then she said she couldn't do nothing about it I would have to call there reservation line and take care of it. When she was the one that told me that if I book with ******* Extended Stay can not adjust or do anything with the booking. So I signed up for there website. Thinking I can deal directly with them. Since I was gonna be here a while it be more convenient. So when I book with them she still had no.acces as a manager or not even try to get in touch with there reservation line. So I ended up pay 149.00 or I would of had to vacant my room I've had for a month. Mind I'm a gold member with *******. She made no effort in helping or even trying to help me . It was like I was taking up her time and other customers who needed a room. Then they have all this signs and tv ad that saids if you need to stay a while no problem. Well I felt like a problem to her because I questioned the rate of the room. Everyone except the nice lady that work Thursday night and Richard plus one very nice Hispanic house keeper were very professional.

It was great and the room did smell but other then that awesome the staff was super nice and sweet

Never stayed at an extended stay before. Probably would not stay at one again. There was a relatively clean kitchen but room smelled of cooking and was a bit unpleasant. Everything we had in the room smelled of cooking oil after we left!

Close to my workplace, nice shopping and food options close by. Very good value for money. Met my needs.

They over booked their double queen rooms so we were offered 2 single rooms. We ended up in a full size bed. The rooms were clean staff was friendly. Not much breakfast to speak of granola bars, muffins and instant oatmeal.

If you just want a clean room and safety, then this is a great place to stay. If you want luxury, then this is not the place to stay. It feels kind of minimal, but that's the reason the price is such a bargain. Staff was great - polite and friendly. Free Breakfast - pass

Needed a place to stay while roommate's family was in town. This place was quiet and in a convenient area and was priced nicely.