It has the makings of a great resort but falls short on so many levels.
It’s really tired with the woodland lodges in need of a refurb. Things like loose tiles in the bathroom, faded/worn carpets / kitchen cupboards misshaped and not closing properly. Kitchen facilities in the lodge also weren’t great. No oven for cooking, no knives for chopping food, pans were dirty in the cupboard too. There were no cushions on the couches in the lodge for added comfort and a rug underfoot would have been appreciated.
The staff were friendly enough but just didn’t go the extra mile where needed. We requested a high chair in the lodge for our baby but they forgot and when I asked again they said they couldn’t get one until the next day. I then suggested that maybe they could borrow from one of their 3 restaurants. They then managed to organise this but no one was available to deliver to the lodge for me. I had to carry the high chair from the hotel to the lodge whilst carrying an 8 month old baby. As I said, their were friendly, helpful when prompted but just a bit thoughtless in their delivery.
Great woodland area for our little boy to explore but things like fallen fences and barbed wire should be taken care of maintenance. The team in the kids activity centre were really friendly and the pool / soft play were nice and clean.
This was the reason I booked this place but I don’t think I’d return again until a refurbishment takes place.
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