Hotel du Palais des Papes

Kleines Zimmer, was wohl vom gebuchten Zimmertyp abhängig war, der Beschreibung so drastisch aber nicht zu entnehmen, wo praktisch nur Bett das Zimmer einnahm und zwischen Bett und Wand am Fußende kam man gerade durch. Keine Becher oder Gläser im Zimmer vorhanden, das Leitungswasser (kein Wasserfläschchen für den Gast) musste man direkt aus der Hand! am Waschbecken trinken. Badezimmer war sauber und völlig ok., aber die wackelige Schiebetür zum Zimmer war unappetitlich alt-fleckig. Der Aufzug war beängstigend alt und man hatte Angst, stecken zu bleiben. Der Frühstücksraum war sehr schön, aber als 2 weitere Gäste nach uns kamen, musste erst neuer Kaffee für sie aufgesetzt werden, weil die Kanne leer war, was dauerte, ferner waren die wenigen Scheiben Salami und Käse von uns schon fast aufgegessen - die armen Gäste nach uns. Am Abend zuvor wollten wir in diesem stimmungsvollen Raum Abendessen einnehmen, was nicht ging, nur in anderem Restaurantraum (auch ok, aber nicht ganz so schön), aber am nächsten Abend sahen wir doch Gäste am großen schönem Kamin im „Frühstücksraum“ dort essen..Das finde ich ohne Erklärung einen schlechten Service. am Vorabend. Wegen des Aufzugs und fehlendem Komfort im Zimmer würde ich bei nächster Reise woanders buchen trotz der Lage direkt am Papstpalast.

Good position, but we had a small back room onto a back yard with erratic lighting and broken louvre into the bathroom. Eccentric breakfast arrangements. NO WARNING that access was restricted by a market, so that it took nearly half an hour to unload, one of us hovering illegally, the other wheeling cases. WORST OF ALL: we asked for a taxi for next morning, which wasn't ordered. The attempt by the office to book another failed repeatedly and we had to walk half a mile to another station to get to the TGV station we wanted a taxi to. We only just made it.

Amazing to be directly acros from the Palais des Papes with the view from our window onto the Place d’Horloge in such a charming historic building. Just getting to and from the parking is a tiny bit challenging, but given the location, the history and the age it is very well organized.

Very convenient location and offers discount at the parking underneath the square. Food at the restaurant was good as well. Not the most modern of the hotels, but clean. Pleasant and helpful service.

Very well located. Good front desk service. Room #2 were we stayed was good but the floor vibrated very loudly until 11PM Discount on the parking didn't work so we paid full price and was very expensive 25 eu

A more uncomfortable bed you couldn't wish to encounter, like sleeping on a board! For those of us with mobility issues: the shower unit posed a challenge. A very small unit, that was not covered, so the area around it got wet. The unit of the shower was not fitted properly, and was bouncy and so, with no handrails - alas, common in France - it was a precarious if you have unsteady feet. Well positioned, but I would not stay here again.

wrong room - no heating - no cleaning on top of this there was no willingness to make things better after a number of kind complains. it is clear they take advantage of the great position to just offer a terrible service

I was stranded in M****illes this past June, missed my connecting train to Toulouse. All train seats sold out that day for Toulouse and 2 days for Paris. Rooms were sold out in M****illes, except for 3, ranging from €600 to €3600, so I had to leave. Chose Avignon and got one of the last seats on the train. Saw Palais du Papes online but unable to book because of internet problems, so I took a leap of faith and went there. From the outside it was a bit disappointing but once inside I was greeted by the kindest young man, Herkmit (sorry if his name is misspelled) who helped me get settled in and assisted me with booking a train to Paris. He took such good care of me, and all of his guests, and I cannot say enough good things about him. My room was very clean and large, the largest hotel room I’ve ever been in, and I had a lovely view of the Palais. I’m a senior woman who traveled solo and I have never experienced such kindness and respect as I had received from the French people. And it was especially true in Avignon. Thank you Herkmit.

Our experience in Avignon was outstanding, mostly due to Hotel du Palais des Papes! Maybe because we chose their best room,- a suite with king bed facing the Palais! The view, the atmospere, the imposing storied building in front of you, we could look out of that window all the time, morning or night. This was so right to splurge on,-and prices were reasonable. We arrived quite late and they kindly hold the restaurant open for us and the magical feeling started that night and stayed...