Sea CleoNapa Hotel

Rooms were very tired, only 1 towel and 1 cup between 2 of us. Could be a great hotel. Just needs a revamp and paint. Bed was OK. Better pillows maybe Positives were its very close to the town for nights out. 2 minutes walk. Nice to be that close to town

Booked last minute without checking all the reviews. Wish we had done this first as we could have avoided making the mistake of staying here. First of all, they advertise as 'Sea Cleonapa Hotel', however after checking in at reception in the main building we realised we were not going to be staying in the main building but a random apartment block across the road!? Already a strange setup for a 'hotel'. Once entering this apartment with a traditional key and lock (2024 no electronic keycards?) we were greeted with a less-than-impressive room. Dated, falling apart and in so many ways unclean. There was an odour of urine from the bathroom for the whole stay, indicating a lack of deep clean/sanitation of facilities. Shower doors were a nightmare to open and close, plus one of the screen doors was half hanging out! There was even a dead bug in the light above the sink. It's like they just don't bother to clean or fix anything here. I suspect their overall attitude to guests is just to take their money, wheel them in, then wheel them out! As for kitchen facilities, they were completely lacking even the basics, there were 2 glasses and a couple of small plates. No cutlery or bowls, not even a kettle as seen in the photos. When asked about this, the reception said they don't provide kettles anymore. This is not true as we saw multiple rooms with kettles in, as we caught a glimpse inside these when the housekeeping were cleaning some of the other rooms on the floor! The cleaners turned up to 'clean' our room after the 3rd day (when we pushed the issue with reception) however only a minimal and topical clean was done with the bedsheets being unchanged and even the rubbish was not emptied! Unreal. Earplugs are recommended as it gets noisy throughout the night with loud bikes and revellers making a racket. This would not be an issue if the windows were soundproof, which they are not. It almost sounds like the windows are open the way you can hear everything going on outside. The room has not been updated in a very long time, and is very dated by today's standards. The place is generally neglected; grubby and in parts dilapidated (window frame on patio heavily eroded, strips of wood hanging off countertops and tape stuck over electric points). The wifi in the room was complete rubbish and kept dropping out, making it unfit for purpose. The only real positive was the air-con which was efficient and much needed during our stay in the peak hot season where it was very warm and humid. Overall advice is don't book here as you will be disappointed. For what they charge you could get a lot better experience for the price at alternative accomodation!

We booked with thomascook.com arrived Saturday 11th February 2023 we booked in and where then taken over the road to another building which is not like any of the photos. We booked an apartment each we went in and it is horrible no cooker no kettle no toaster no cups nor crockery a filthy bed with filth all over the walls no hot water coming out the shower the heating does not work and it gets cold here at night. I complained to thomascook.com but they have not been any help. Do not book this place it will be a holiday from Hell like we are experiencing

The worst experience ever, rude service, there was only cold water in the tap, no chance to shower after traveling. we asked the host at the front desk, didn't know what to do, we called OnTheBeach and registered a complaint as the office was closed. The next day we asked the front desk for help again, someone came and turned on the button in the wall and said there would be hot water in an hour. 3 hours later it was still cold. we got in the car and looked for another hotel, we moved the next day. when we moved out the hotel manager was still absent and the reception staff were rude and disrespectful. Additionally fungus on the wall in the bathroom, stains on the bedding, no magnetic card for the door, simple lock on the door, no security, the door can be kicked open, black from the dirt of the air conditioning overgrown with dust. Loud-behaving refugees live in the hotel, but noone care. DO NOT RECOMMEND THIS HOTEL AVOID IT AT ALL.

We booked a 1 night “All Inclusive” stay at the hotel. We arrived 2 hours before the check in time. However, the staff were able to have a room for us which was appreciated. Good start! The hotel in general is a bit run down and grubby. The pool has loads of pieces of debris floating in it and the sun beds are very old and basic. After settling by the pool I went to the bar to utilise the “All Inclusive” drinks. However, when I asked for 3 beers they told me they did not have any as it was out of season!! I had to go to the supermarket to buy my own. They did offer my friend a cocktail which turned out to be vodka and coke! Lunch was advertised as a buffet style meal starting at 13:00. At 13:30 no food was out. When we were eventually informed that our lunch was ready we went into the dining hall to find 3 pre plated meals of chicken and salad. That would have been fine if they asked what we wanted I stead of making it a random surprise. The rooms are very basic but did a job for us as we were only there for 1 night. I will not be returning!

Do una stella perché non se né possono dare 0. siamo arrivati per starci 1 mese e siamo andati via dopo nemmeno 24 ore. Totale mancanza di igiene, decoro e sicurezza. personale demotivato, camere infestate da blatte, sala pranzo veramente sporca con insetti morti nel distributore di cereali per la colazione. piscina riempita con acqua di rubinetto, senza cloro. sconsiglio pienamente quest' hotel