Queens Apartments

As quoted, I booked and paid £130 for a 2-night stay in July 2024. The hotel replied to confirm the booking but for a slightly higher price of £138. When I queried this slight difference they said there was an error and that the price is now £600 for the 2 nights (£300 per night). Taken aback by this I telephoned ******* who said the hotel should honour the original price. I followed this up by submitting an official "complaint" to ******* in order to find out if in fact the hotel (or *******) is in any way obliged to honour the price quoted and now paid for. I trust this is not an unreasonable thing to do in the circumstances. When I told the hotel of my actions they replied, "Good for you. we are a small business trying to survive post covid and its a genuine mistake as all other properties available at that time are at the correct rates for the event. I wouldn't have you stay with me now if you offered £10k. Good luck. finding another hotel." Three problems here - they shouldn't have 1) quoted £130 in the first instance; then 2) compounded the mistake by subsequently acknowledging the booking for £138 (which might not be the £130, as quoted and paid for, but it's NOWHERE near the £600 they later asked me to pay); and 3) responded rudely and aggressively without justification.

I booked the “garden room” in early August. Website photos look ok. The “garden room” was basically a shed. No staff anywhere. We got a phone call the morning we arrived, apologising for there being no fridge or tv. They were “upgrading” the room. We decided to go ahead but asked for a small discount. The room had one chair and a small table with the mirror balanced on it and also held the kettle etc. no bin anywhere. The kettle wouldn’t fit under the bathroom tap. Both the toilet door and the closet door stuck and could not be fully closed. The one small window with a pull down blind, looked onto a rotting shed in the back garden. To get into the back garden, you had to put your shoulder to the gate to open it. We met other guests who had no means of entry at the front and no idea which room was theirs. No staff anywhere. I filled in their review and got no reply but then no payment was taken. Until today!! Out of the blue, the full amount was debited 3 months after the event, with no communication. DONT GO THERE.

The property was very clean and tidy and right next to Ayr beach. It was also close to shops and children's park .

Cant fault a thing. Actually tried to book again when we came home but is fully booked for the next few weekends.

This well situated small B & B is a gem! The wonderfully hospitable hostess runs a tight ship: really clean and thoughtfully furnished, lovely shower, delicious breakfast and all at a very reasonable price.

Brilliant stay linda couldnt be anymore accomadating helped with luggage let me charge my mobility scooter battery downstairs save me carrying it upstairs spotless clean even had a fridge which was great location 2 mins from beach definitely be back thanks again linda for you're wonderful hospitality

Faultless stay. Spotless twin room with en-suite. Very welcoming host. Breakfast extra but worth every penny. Small businesses like this deserve our support after their recent struggles.

excellent. a example of how a guest house should be.

Good all-round stay happy with it