Επισκέπτης Χρήστης
31 Οκτώβριος 2023
When we come to Bad Hofgastein, we normally stay at another place but they didn't have the rooms I wanted for just three nights so I tried this place. Let's start with the good things. The room was nice, clean, comfy. Bathroom was good with a tub. Breakfast was okay. Most of the staff were friendly. However.... I especially asked the hotel when dinner was served because we had that included in our room. I was told between 6 and 8. Good. We arrived at 715 and you'd think that we arrived at midnight. Receptionist was all in a panic because the kitchen staff wanted to go home and we were late. Well if dinner is served between 6 and 8, I'm not really sure how 715 is late. Half of the containers in the salad buffet were empty and were never refilled. Waitress was rather rude and sloppy looking, as if she had quickly dressed again for us. Food was lackluster at best. Compared to where my wife and I always stay when here, this place was a definite several steps below although they charged the same price. Very disappointed. Wanted to make a massage appointment in the morning for that afternoon and the receptionist told me, "not now, I'm busy can't you see." She was busy staring at the computer screen. When I finally did make a reservation the next day, I rushed back from the town to get there on time, only to find that the front desk never told the spa people about my massage and so I didn't get that either because the massage person went home already! It is obvious to me that the staff at this hotel is more concerned about getting out of there and back home than in any type of customer service. Would not stay here again and would advise others to look around first and make this your last choice.
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