Επισκέπτης Χρήστης
4 Σεπτέμβριος 2022
We , a friend and I , stayed there for a week. Our arrival was at night so they put the keys behind the reception.so far so good. But when we entered the 15 m2 room, we realised that they tried to make a single room into the double room we booked and payed for in advance. In no Country you have a 1,20 m bed counted as a double bed. Non of us slept that night due to the inconvenience . The next day they were not willing to give us a proper room . At one point they finally admitted that it is a single room and we could get a double the next day. The next day they told us we would have to wait another two days until there was a free room. At that moment we called TUI to complain. We only had a few days left. TUI couldn’t help us as the Troilus hotel stuff said they were fully booked. Luckily we checked the internet and found out that the hotel employee lied and we insisted on the free double . After a lot of trouble , the 3rd of 7 days, we finally got a double , about 30 m2 with a 2 m bed and slept well. Yet , the staff from then on was super rude to us and made e.g personal fun of my friend when she asked where to put the keys after check out in the early morning. Furthermore, we spoke to a couple staying next to the single room and they said that after we moved out , they put another couple who are also 1,80m tall , into that room. They know and admitted that it’s a single room but they constantly scam people to make more money by selling its as a double. It’s so sad and ruined half of our trip. I never book that place or a trip from tui who were completely useless, ever again.
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