Whatever you do. Don’t do it, go stay at another place in the same price bracket. We stayed for 7 nights and almost every night something went wrong.
1. The rooms don’t have a lock on them leading directly to the pool. So if you’re there with your kids and worried about their safety, don’t stay here.
2. Our kids got into the pool and a minute or two after getting out, a giant slab of stone fell into the pool guaranteed to kill an adult let alone a child. Feedback from management? “We’re really sorry but compensation goes against our policies, but we can give you some cocktails”
3. The food is abysmal, I kid you not - the oil is so old it is sour and the pizza crust is harder than the table it gets served on. I’d argue half of what is served is simply not fit for human consumption let alone a 5 star experience.
4. Everything is broken and outdated. We’re in the most expensive room in the hotel and my foot just about goes through the deck, the fan sounds like it will come off, the tiles from the pool are coming off and everything is in dire need of replacement.
5. You pay for a 5 star hotel that supposedly has a pool table and you let your kids, who know how to play pool play on it. Only for the manager to pop by and tell you in a condescending tone that they simply aren’t old enough to responsibly play such a game. When my wife asked why it wasn’t mentioned on their website, the response was “well you came to stay at a hotel, not play in a billiards tournament”. The disconnect between the business and the customer is immeasurable.
6. Lastly, that nice pool you paid for? The pump won’t work on the daily and you’ll find “dead fly soup” every time you want to get in. When you call them to tell them, there’s a solid half an hour wait.
In conclusion, the hotel is dated to death, the local staff are nice but management is a joke and if you are anything that remotely resembles a family, for the love of sweet baby Jesus - stay away.
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