Ανώνυμος χρήστης
9 Μάιος 2024
I am a business traveller, I have done some of my business lately in Bali and around 10-20 days a month I stay in several places especially in Kuta, Ubud and Seminyak.
After a long flight and trip I decided to try this hotel It was quite disappointing.
I booked a double bed and they gave me a twin bed room. I don't touch anything and back to ask the front office about the bedroom type that I already requested before booking the room clearly but last night I asked nicely but the lady without any apologies said with not really hospitality behaviour say that all the double bed room is full and there is no more room available.
I have no more energy to cancel and find another hotel after a long flight, so I decided to stay.
I have a meeting with my client around the hotel and this morning I asked for an Iron to my room and it takes 2 hours til I get the Iron and you know what? There was rubber dirt stuck to the hot iron that was given to me and it ruined my shirt. I can't use it anymore, can you imagine what I felt after it?
As a business owner, I know that it is just because of certain people in the company that they are not really concerned about their job. If the management is not concerned about this situation I guess you guys are just waiting for the owner to collapse.
In conclusion, I will not recommend this place to anyone and I will never come back to this hotel.
Thank you and hopefully you guys are concerned about the hospitality services as it's the main core of this business.
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