Prama Sanur Beach Bali

This hotel was amazing although big, plenty of space and staff, lots of choice for food, all excellent. Nothing was too much trouble and the staff right from front of desk to the cleaners were all very helpful, friendly and competent. We had an issue with our booking on arrival due to trip.com (trip.com had booked a superior room for part of our stay and then a standard room for the second half despite us having confirmation that we had superior room throughout) on showing the hotel our booking confirmation the hotel upgraded the second booking free of charge to us without question, sorted it quickly and efficiently and saved us a lot of stress. They have taken on the task of contacting trip.com and querying ! Highly recommend.

As usual , never disappointed, staff super friendly and thanking you all especially to Bagus. My husband & I would definitely comeback again...soon...

Prana Sanur Beach Bali - A 5-star hotel whose 5 stars are barely batting an eyelid. The sumptuousness of this hotel is still preserved in the lobby area and around the hotel, through the beautifully landscaped and maintained gardens. Otherwise the rooms are in need of a capital renovation, especially the bathrooms and interior hallways. Through the central air conditioning circuit there is a damp/musty smell which someone had the 'genius' idea of masking with a Glade stuck to the ventilation grille. The beach leaves a lot to be desired, lots of unclean seaweed and rubbish. The pools give the impression of a public swimming pool. The mid-breakfast not only includes Balinese coffee, an espresso is charged separately, 25K++. Absurd, again you can see the lack of five star concept. This is a hotel where especially on weekends a lot of co-nationals come, which at this level maxes out at 3*+.

Poor communication, was told 1 hr for the room to be ready, 2 and half hrs later still no room. Spent almost 500000 IDR at the bar while waiting, they kept saying room will he ready soon. No real attempt to compensate for it. 1 drink removed from the bill. But actually wasn't. The bar called my room saying I needed to sign for it, I spoke to reception about it, reception snapped at me and said it had been done. At dinner that night, that drink was added on to my bill. They said reception had not told them anything about it. Very embarrassing...finally resolved. The bed sheets, duvet cover and pillow cases were dirty and stained. Asked twice for them to be changed before they finally were. Asked for handsoap, it never arrived. Requested for the towels to be changed the next day but only the dirty ones were taken and none were replaced. Had to get soap, shower gel and towels from house keeping myself. The beach on what they call their private beach is very dirty. No attempt to keep it clean of rubbish that has washed up with the tide. Resort itself is ok, the restaurant options aren't the best but ok if only there for a short stay...not a great end to my trip. I was offered free transport to the airport which they claimed to be worth 450000 but grab only charge 850000 so not the greatest of gestures considering the stay was disappointing, especially the way the front of house reception team handled it all, and bearing in mind how much you actually spend on the resort with their over the top prices, tax and service charge added at the end....bar and restaurant staff were amazing however. Didn't have enough time to use the other facilities. Breakfast was edible, coffee was poor. But this seems to he the case in all hotels/resorts/homestay in Bali. If you want an espresso, cappuccino, latte or anything else you have to pay extra. At breakfast you only get the basic weak coffee.

The included breakfast was excluding a decent cup of espresso or cappuccino. Staff was walking around with cans of used water from the dishes advertised as coffee instead.

The Resort is in good location, all the staff are very friendly and helpful, many choices of food, good service in the beach area! One thing the management need improve a lot: the cleanliness of the room!