Shearwater Hotel & Spa

This is a wonderful Hotel. We are getting married and had our reception dinner there as well as put family up there for the night. The service, staff, food and facilities were great. Will most certainly recommend this place to anyone.

Lovely hotel with pleasant staff. Really enjoyed our stay

I had lovely stay over in Shearwater. Its my favourite place for dancing nights.

We attended a family function here, and the welcoming, friendly, helpful staff looked after us very well, which is amazing because it seemed that there were so few of them. It has a spacious feel. The food was good. We would be happy to return.

Had a really pain pleasure deep back massage by Jessica, just what I needed as most are not deep enough. Thank you! Shall return for more...

The staff were very helpful and pleasant. The room was a good size and was absolutely spotless. There was a music in the bar on the Saturday night and there was a great a**osphere. Only for the weather I would have thought I was abroad. We will definitely visit the Shearwater again.

I've stayed here before and it was a bad experiance but as I was attending an event in the hotel I thought I would try it one more time. That was a mistake!! First off I have to say the receptionist was a lovely girl and very friendly and the waitress that served us in the restaurant was so friendly and helpful, I cant say enough good things about her. Now for the rest. We went into the restaurant to book a table for that evening. After standing there for 10mins I approached the maître d' and asked if he could assist us with booking a table. He he didn't even answer me he just walked over to the book and said room number, after booking he asked do vou have a voucher, I said no and he just tutted turned and walked off. Very rude man! The room was clean and the bed was ok. The breakfast was nice. The main issue was from the moment we arrived until we left to go to our room for the night we were surrounded by a large group or male clientele (if you could call them that) shouting at each other, fighting, arguing about how fast their horses were in the sulky races. This went on all evening. When I mentioned it to one of the staff they told me "you should have been here last night, they were fighting everywhere and we had to shut the bar, it's just a regular weekend here" I can honestly say I will never return!!

Very disappointed in the ShearwaterHotel. We were allocated a wheelchair friendly room. My husband recently had a back operation and is unable to stoop. I explained to the receptionist that my husband would be unable to use the wash hand basin. I requested another room which would be more suitable but I was advised that they could not facilitate us. I saw several other guests checking in after we arrived so I can’t understand why they could not allocate us another room. We made the reservation several weeks ago so it was not a last minute thing.

The shearwater hotel is the place to go if you want to be judged from the moment you walk into the place and then feel embarrassed. we arrived and immediately was looked up and down, at breakfast we checked in gave our room number and name and proceeded to help ourselves as does everyone else in the place The manager came in then immediately saw me and my boyfriend and whispered something to another member of staff, within moments the staff member he whispered to came over and asked us our names and room number AGAIN demanding to know if we were actually in room 131 , even though we had just watched her cross our names off the list and then reported back to the manager, he seemed pissed off then that he was wrong and evidently we weren’t trying to steal the breakfast , what annoyed me was he put his staff in an uncomfortable position and wouldn’t even have the bravery to come over to me and ask directly himself, I have no words other than shameful After this we went for a massage ( the massage therapist was brilliant I can’t remember her name though) but the overall experience was unsatisfactory and extremely embarrassing, the robes are one size fits all, and I asked if there was anything bigger because it was too small, and was told no, and it was really quite embarrassing, when you go away for a spa weekend the last thing you need to be worrying about is your intimate areas being on show, whilst there a pregnant lady and a man all faced the issue as-well, complimentary robes are provided not just for comfort/luxury but also for modestly when awaiting a full body trea**ent , And it’s extremely disappointing to see a company be so inconsiderate about size inclusivity, the spa day was completely ruined by feeling insecure and uncared uncared for Overall a terrible experience and would never recommend coming back here again , the spa could be excusable if changes were made because the trea**ent itself was lovely, but the manager was rude and judgemental and completely turned me off ever returning , I would say it was probably the most deeming stay I’ve ever had. I’ve added pics of proof of stay below because I’m sure they’ll try to pretend the stay never happened and it’s a fake review