Επισκέπτης Χρήστης
25 Μάιος 2024
This week, I was on business trip to Bengaluru to attend transformation workshop. Business Strategy, transformation goals, execution strategy topics were discussed in detail. But the real lesson of strategy, I learnt in place I was staying. I would like to share small story with you all. I was staying at Vivanta Whitefield Bangalore By Taj and I was having a great time with delicious cuisine. Everything was going smoothly, however there was one incident in the cafeteria that I would describe as an unintentional human error that negatively affected my experience. Recognizing that the issue at hand might affect customer satisfaction, cafeteria manager not only assured me quick resolution but ensured that issue is resolved completely by giving his undivided attention. Not only this, but he also briefed the situation to the Executive Chef. He & his team further ensured with great passion that I continue to have great experience. Story did not end here… Thereafter every morning, Manager and Executive Chef would personally escort me to the breakfast table and ensure that I get best of the best hospitality and experience. With this, I’m really impressed with their hospitality, personal attention and customer Focus. Their tenacity turned a situation that may have cost them business into a opportunity to build better trust & relationship with customer. Thanks to Mr. Dipak Ghosh, Manager and Mr. K.Satya Narayan, Executive Chef for the same. Thanks to Taj Hotels for creating great customer focus strategy & brand ! Now I understand why we say, वाह ताज ! 😊
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