Holiday Inn Bangkok Silom, an IHG Hotel

Well, this is my second stay at this hotel in 3 months time. This time I got a room with a bath tub which is absolutely fine with me. However, there is no rack or shelf for the shower gel and shampoo, so I need to bend over 90 degrees for several times in a shower which is quite annoying. The sink also has a long hair from a previous lady guest. Photo attached for details. Other than the bathroom, the mattress is also a bit too soft especially by the edge, so I need to sleep in the center of the king size bed to avoid a bad back in the morning. Secondly, the same old issue happened again (it happened in my last visit in July) as the room maid took the room key away from the slot by the entrance of my room, to save energy I presumed This time I have no choice but to run down to the front desk and addressed the happening to the asst. Front office manager. I need to reiterate to her and she agreed that is not the proper action to do in view of the security of my room. Later on, Ms Paantayamon, the manager sent me a fruit plate and chocolate to compensate for the inconvenience caused. I sincerely urged her to conduct more training to the room maids of their uwnprofessional behavior to take room keys away from any guest rooms. It posed a security issue if the key is in the wrong hands. Finally, I hope the hotel looks into this seriously before any theft or loss happens due to the key being taken away from a guestroom.

The quilt cover got stain, either the laundry department not doing a good job or the chambermaid not attentive. The quality of the bedroom slipper is very thin n it got dirty on day 3 but chambermaid did not provide a new pair for me despite I threw this dirty slipper in dustbin, they can picked it up & placed in back on the floor

Wonderful experience ,good staff 😀

As a family we’ve got a communicated room with our 3 kids! Amazing services and cleanliness! Also an amazing pool but they close at 8pm and we couldn’t stay longer! Even until 8 we did have a lot of fun!

The front desk staff were very friendly and helpful. The hotel room was bigger than expected, room was clean and the king size bed was comfortable. Transport via Bolts was easy and efficient. It didn’t take long from the hotel to the Chinatown and the shopping malls. Breakfast at the hotel was good too. Overall we are very pleased with our stay in this hotel.

Hot location prefect service.. Next to jewelry trade centre JTC.. Suitable for gems stones merchants