Doyeon
8 Φεβρουάριος 2025
I have stayed at most of the five-star hotels in Bangkok, but this one was very disappointing because of old female manager in the executive lounge,despite the spacious suite room.
First, my stay included package benefits, but most of them were not provided. I had to ask the reception several times to confirm what was included. Second, even after they finally gave me the promised voucher, it had already expired last year. I had to request a replacement once again.
Third, I had two visitors who stayed in my room for less than an hour to have tea. However, a female manager insisted that I pay an extra charge because there were three people. I clearly explained that they were just visiting. (For reference, I am a fluent English speaker.) If I hadn’t repeatedly clarified the situation, she would have charged me.
Lastly, she even asked me if I had used a condom and said I would need to pay for it. Omg, I stayed alone—why would I use a condom by myself?
The old female manager (Konmi??) gave me the worst worst memeory. Is this the hotel’s policy for making more money? Or is she making team up with the cleaning lady to harass solo travelers? Even with such a small lounge, I have never experienced this level of disrespect.
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