Επισκέπτης Χρήστης
24 Σεπτέμβριος 2023
I had to travel to Barcelona for business and chose Sonder Los Arcos due to its few but high ratings. When my cab dropped me off, I found out that there was no car access to the street where the hotel is located hence a 200m or so walk is required to get to the building. Entry to the building and to the room is by using an app and there is no front desk or staff anywhere to be seen. Eventually I found out that the only staff is what appears to be a maintenance guy. I arrived during the day and the neighborhood seemed to be fun with many restaurants. By night, my drama at this hotel began. The noise of drunk people chanting and making all kinds of loud noise until the early hours of the morning are not tolerable. The noise resembled chants of spectators in a football stadium and the feeling was that my bed was in the center of that. Noise from within the building (closing doors, elevator, etc) is also loud. Sound insulation of the building is very poor for such a location. Upon contacting customer support via the app to ask for another room, I was told there was none and was provided with ear plugs and a device that makes other sounds to suppress the noise from outside. I elected to try to sleep with the sound of a river from the device… good luck. In the morning when I looked out from my balcony, there were many people, drunk or under the influence on something that were sleeping all over. Some walking guy was checking them out to see if there was anything to steal… When I walked out, the smell of urine was not pleasant at all. That morning I insisted on another room and was told I could move to another room when I got back to the hotel at the end of the day. Later in the day, I moved to a new room. Upon entry, I saw 2 insects on the bed and killed them. Then I saw 2 more on the wall. Then 3 more, 5 more and eventually many more. As a person who is fobic to insects I was frozen and got out, texting customer support. Someone eventually arrived and was equally surprised. Eventually the hotel canceled the rest of my stay, refunded me for that and 50% of the night I stayed. If you are not a party lover who will be out all night, stay away.
Μετάφραση