Arenas Atiram Hotels

The good: Very friendly and helpful staff. Really made us feel welcome! Breakfast was very nice indeed. Breakfast area is quite picturesque. Location is close to a metro stop and a shopping area, but on a quiet street. Rooms very clean. Staff does not speak much English (we think this is a plus!) but very patient and helpful. The not so good: The elevator was not working properly several times during our four day visit.

Good-sized rooms, comfortable beds, breakfast for all tastes, helpful staff, reasonable prices, in a quiet area a few minutes on foot from María Cristina (metro/tram/shops). Nice restaurants nearby. Very pleased to have found this hotel!

Good hotel with basic amenities and services. Good location to move around the city. The bed was comfortable and the room fulfills the needs of a business traveller. The housekeeping team always kept me room tidy and in order. The best interactions I had with the reception team who work hard and are always ready to assist you with a genuine smile.

The pillows were like hard balls even when I requested soft after arriving.. There was mold in the bathroom and no plug for the tub.I used plastic bag for plug. Some desk staff surly others polite and helpful. The elevator very noisy and you could hear the rooms next door.There was only a fan in my room no Air-con. the sheets rough and the blankets thin and old. After other Hotels we stayed in all 4-5* this was a huge disappointment. No Kleenex, no amenities to speak of. Breakfast only highlight. Very noisy drilling one morning.Finally the light in my bedroom above bed glowed all night.

Central air conditioning was turned off during my stay, was suggested by the manager Enrique to change the hotel, once this is usual at Atiram hotels to not have the air conditioning during autumn/winter time. After insisting a lot on the topic, they installed a noisy portable AC. This must be informed prior booking confirmation by the hotel and or websites.

Pretty standard tourist hotel, very pleasant staff and a good value breakfast Annoyingly, we booked and paid for a family room and were allocated a triple. When requested the room we had booked we were told the hotel was full and we couldn’t change. My follow-up email after our visit has not been answered either... Disappointing

The Hotel has a 4 star rating but is more like a 2 star. The elevator is very outdated and noisy. Bags need to be carried up stairs to elevator. I requested a room away from the elevator and was given 707 so heard heavy elevator door throughout my stay, Also some type of hammering etc was being done on Sunday. The pillows were hard latex foam. I requested soft pillows but was not accommodated. The bathroom amenities were poor quality. Regular tissues and lotion were not provided. The gentleman at the desk in the AM hours was gruff and was more interested in smoking outside. The bathroom had mold. I would not recommend .

Beautiful hotel near the diagonal boulevard. The entrance decoration is beautiful. The vibe of the area is quite special with a few bakeries and shops near by. Large and clean bedroom for 3 people - the bathroom would benefit from an update even though it was OK . The staff was very welcoming and was helpful throughout our stay - 5 stars personnel! I would definitively come back...