Hotel LIS Batalha

Quarto disponibilizado diferente do reservado. Sem características de higiene de um hotel de 4 estrelas. Chão com alcatifa. Chão muito sujo. Colchões da cama sem resguardo!!! Depois foi disponibilizado outro quarto.

My wife and I loved the hotel. It wasn't too large but had all the amenities. The room view was beautiful of the statue and monastery and surrounding plaza. The breakfast area and restaurant had the same view with full glass walls. You can park your car at the hotel and walk the city easily as it is ideally located. All of the above are important, but what we always rate important is the people associated with the hotel. Margarida greeted us when we arrived, explained everything about the hotel, and showed us our room. She is a gem! We spent time chatting with Camilla and Goncalves (sp), hotel management, who went out of their way to make sure we were having a good stay and made us feel at home. We appreciated the opportunity to stay here and would stay again.

We had a wonderful room over looking the breathtakingly beautiful cathedral – and indeed it is the most stunning cathedral I have ever seen - and a perfect room. We also had a delicious dinner and fine breakfast with charming and helpful waiters. However, an hour after we had checked out and as we were on our way South I received a frantic phone call from the front desk sounding quite aggressively accusatory and saying I had gone away with a bottle of water from our room and that either I must return to the hotel immediately or pay €25. We were by now more than an hour away so to turn around was impractical but equally to pay €25 for a plain glass bottle which I thought was complimentary seemed incredible, and as I was driving on the motorway- equally impractical. I told her that I would phone when we reached our destination in two hours time and that I had no idea that the bottle was part of the hotels property. In an unnecessarily rude and threatening tone she said if I did not phone back she would phone me. To explain the situation: we had arrived at the hotel the day before and there was a bottle of water on the table with a label beside it. I cannot remember if it was in English but I did recognise the words saying that it was a complimentary bottle of water. When we left in the morning we had drunk half the bottle and so I took it to the car, assuming that the word ‘complementary’ really meant complementary – and not just the plain water that had obviously filled and refilled it. I have to say that this episode and the very ungracious way it was handled really spoilt and left a bad impression of this Hotel. Especially as her tone of voice and vehemence seem to suggest that I had purposefully stolen the bottle. I had previously noted that the hotel had a twin hotel in Lisbon, so I paused my journey and telephoned that hotel. I explained that I had apparently misunderstood the word ‘complimentary’ and had walked off with a very plain glass bottle apparently worth €25. I asked if I could return it to them as it would be closer than Batalha and they sounded very puzzled by the whole situation, but agreed. When I arrived at my destination 45 minutes outside Lisbon, I called the hotel in Bethalha and explained that I would indeed return their precious bottle to their twin hotel in Lisbon. She reiterated that some people take the bottle as a souvenir - and that it was just the water (!) that was complimentary. I suppose I did not read the fine print. I told her I thought €25 would buy a really special memento rather than a small, very ordinary glass bottle with the name of the restaurant printed on it. When I told her what a bad impression this episode gave me of the hotel she answered “But you had a lovely room overlooking the cathedral!” Yes- this was true, and I truly appreciated it - and paid for it!! So tomorrow I am going to be spending an hour and a half of my holiday driving to Lisbon and back to return this bottle.

One night only this time but we were well accommodated, superb wines and espumantes and the staff and management are really professional and kind. We love Joao 😍😍. Lots of nice nibbles and attention to details . Mr Gonçalves was a true hotelier expert. Thank you all

Good points first…Great location right next to the Batalha Monastery and the room had a lovely little balcony. However the room had far too much furniture, there was nowhere to open a suitcase apart from on top of something akin to a telephone table! The food was the worst of the entire trip… inedible in the case of a number of our table. The cheeseboard was good, but the beef was horrible and the tapas dish was unbelievably odd. We were served a brass casserole dish, which was opened at the table by the waitress who grabbed a knife and fork and proceeded to stab and mix the contents!! The contents were sweet tasting onions and exotic mushrooms layered with french fries and 3 overcooked fried eggs on top. So sweet mushrooms, rubber egg and oily chips .. disgusting. Breakfast was basic.

We stayed at this hotel as part of a small-group tour. The location , a short stroll from the Batalha Monastery, is ideal. The rooms are comfortable and there are several excellent restaurants within walking distance.

Stayed at the hotel comfortable clean however the toilet seat was lose and dancing alll over. Breakfast was good. Worst thing was dinner, pretty dismal no love or care, my meat was cold and not very attractive, when i commented to the waiter his response was that's what you get with grilled meat. The worst potatos i have ever tasted. So would not recommend the food.

You can’t stay any closer to the beautiful Monastery of Santa Maria. Staying at this hotel allows you to try and catch the best light both at sunrise and sunset at your leisure. I recommend you pay extra for an upgraded room. I stayed as a part of a tour group. My room overlooked the parking lot. My ceiling sloped down and my floor also had a slope on one side. The room was small. It was a bit claustrophobic. The AC controls worked well. The bathroom was clean. It was quiet and I slept well. There was English CNN on the television. The breakfast had a good selection. The hotel did have an elevator. There were no hotel amenities that I was aware of (gym, pool). There are other restaurants a short walk away. There didn’t appear to be anything else to do in this town. So only a one night stay is recommended.

I loved this hotel. We arrived right at check-in and our room wasn't ready yet. We were fine with waiting, but they actually gave us a bigger, better room instead! Totally unexpected but of course very welcome. The room looked out on the monastery and it was awe-inspiring every time I saw it out the window. We had a huge covered balcony, where we sat and enjoyed listening to the rain while eating a little picnic. The bathroom in our room was enormous (especially for European standards, but even this American was impressed!) The front desk staff were all so accommodating and helpful (they even assisted us in booking a taxi to and from Nazare). The included breakfast was good, and they were very conscientious that I have celiac and couldn't eat gluten. The hotel was close to a Spar and a few bars and restaurants. If you have a car (we didn't), parking is right outside and seemed very convenient. The one downside for me was the street noise was loud when the window was open (but when shut I really couldn't hear it much). I was sad to leave, and would stay here again in a heartbeat!