Ξενοδοχεία με Brucefield Church, Bathgate

The hotel was nice. We arrived on a Friday evening when there was a huge event taking place at the house. Check-in was quick and easy. Rooms were clean just a bit warm. Fortunately, we had a fan in the room. Beds were very comfy. Dinner at the restaurant was ok, nothing fancy but fine for the price. However, staff is in dire need of training. Not one single waitress/waiter was able to smile. They spoke very fast and slurred and we had to wave them to come back for further orders. When we ordered the bill, something went wrong with the card and they just walked away, mumbling something we could not understand. After 10 minutes they still did not get back to us so we had to catch them at the bar in order to clarify what happened. Turned out the card was declined and they did not make any efforts in letting us know. Which left us with a very strange feeling. Breakfast was the same, staff was not able to smile or at least look friendly. It all felt like it was a shame that they had to work. Not sure what the reason is for that as they treated all guests the same way. The next morning we were sitting in the breakfast area with the sun blinding us so we asked them to pull down the blinds but they told us they were just facade. Breakfast buffet was very poor: Kellogs cereal bags (the small ones) 3 bananas, 2 old apples and some grapes.

I had an amazing stay! Mrs. Whitelaw is so sweet and always ready to help! The room was super clean and very nice for the price. There was a very nice complimentary breakfast as well with fruits, yogurts, various cereals, and more. She also has the sweetest dog and was so happy to see her! Also, felt totally safe as a solo female traveler and was a quick 20-30 min taxi ride to the Edinburgh airport.

The staff are excellent, very friendly and ensure your stay is enjoyable. The rooms in the hotel need updating; I would not choose to stay at the hotel again due to the rooms being quite basic for a 4*, and no safe in the room either. The restaurant area is nice. The bar area could do with an open fire, which would be in keeping with the property and, due to the bar's location can be quite cool. I found the lockers difficult to use; there are no instructions when trying to use them, only in the reception area. I did ask someone to show me, but they were too busy apparently, so I asked another customer to help me. There was no concession for late checkout on New Year's Day; however, upon request, this was granted. You also have to book for breakfast; therefore, on New Year's Day, I had to get up for 9 am to go down to breakfast, which was not ideal. I had paid for the trip online when I booked; however, when I came to checkout, I was charged the full amount again and was informed that there was no log that I had already paid, but when we arrived and checked in, it was acknowledged that I had paid, it was a good job that I had the email displaying that I had paid. Upon further investigation by the hotel, it was noted that I had paid. I thought that I had read somewhere that there was an option for a set menu for NYE, but al a carte was still an option however this was not the case. The food was ok. The stay was made better due to the friendliness of the bar and restaurant staff, all credit to them.

We stayed out of Edinburgh as much cheaper than in Edinburgh on a busy weekend - went to watch Harry Styles at Murrayfield! The first night wasn’t great as our room was noisy as the window wouldn’t close and at breakfast lots of items were not topped up. However, the staff moved us the next day and breakfast was much better stocked the next 2 mornings. The staff were so friendly and helpful - particularly Clare and Kayleigh. It was very easy and cheap to get the train into Edinburgh

From the outsid it looks pretty ordninary. And it is a bit dated and deflected inside. However it has an old world charm if you like that style the rooms are big and spacious