Επισκέπτης Χρήστης
2 Ιανουάριος 2024
Arrived 4:45 for 5 pm dinner, The daughter had a headache, and we were on time. The daughter offered to manage stuff while we ate dinner since she wasn't feeling well. Dinner was the worst, it seemed wilty and bread sat out all dry, honestly it was the worst cheap layout ever. I stopped outside after dinner and 1st security person asked if I was the one pushing our dogs in the stroller, I said yes. He never stated there was any issue. I said yeah I'm headed up to gather her because I was using the bathroom and daughter wasn't feeling well. I was never under the impression there was any issue. That was 6:22pm. After dinner. By I'd say 7-8pm we are approached by Dan and another security person who's telling me while my husbands taking these pics, sitting with daughter. I was ordering room service at smoke and fire where Ayla Lietzke is standing, I was interrupted by Dan, and wanted to talk to me NOW. FOR NO REASON!! I did, I listened, then I explained we have not stayed or been to this news years event before. We have licensed pets that are for health purposes, we identified that when we booked. Apparently they had issues with us utilizing a stroller part of the time while on property. It's because with it being new years, and because it's new place to us we brought extra protections not knowing if they do fireworks or if it would be crowded or if people might likely be drunk and or irregularly outta control on News Years Eve here. We are very particular, and we don't like people to ask let alone touch our service pet. Now I had documentation on me as I always carry and not once outta be targeted 5 time within under 24 hrs, I was never asked for. I don't wish to be publicly scrutinized for what purpose in front of others that is uncalled for an exceptionally unprofessional, humiliating and degrading to a person's like ourselves. Not once being asked do you have papers,never! I totally do, and what's worse is they tried to say I was in some second violation and that we are to not leave our rooms. NEW YEARS EVE, banned immediately from participation so I asked for supervisor, she was very nice, listened and agreed with what we had explained, I also stated it's New yYears eve, we don't leave our service animal ever, but we do cover each other when going to bathroom or to smoke. Too much $$ is invested to not be good to the ones who look after us. It's not up for political scrutiny what choices and less they're unlawful or the exhibit abuse or cruelty like Dan security or (Ayla Leitzke smoke fire mgn), whom have no fore thoughts or training in being considerate of a guest. Every person exercises whatever routines fit their needs, yes all special needs are not the same THEY ARE INDIVIDUAL! One person may require 24/7 and another may require 12/12 depending on needs, however I had medical transcripts on hand, and were never once asked to criticize how we move about, I have dogs papers, tags and credentials with training certs. We don't get out often for
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