AP Premier Batam

Stayed in room 553 for 2 nights. Had a mixed experience of both good and terrible so I’ll try to review objectively. Location wise it’s located in city center so convenient to grab a taxi or even walk to the Nagoya hill and nearby places. Good selection of breakfast options and the food from live cooking station was superb, especially the fried rice Regarding cleanliness, the reception was clean as expected, the 5th floor hallway had a smell of bad odor, but the room itself was relatively clean. Bathroom walls had a bit of mold stains left tho. As for the service, the female receptionist ( I couldn’t get the name correctly but something like ‘Diswannii’ ) was especially rude. The day before our checkout we went to the reception to ask about where to buy ferry tickets from Batam to Bintan to one receptionist but she couldn’t speak English I presume, called for the rude female receptionist. Then we proceed to explain to her that we want to get to Bintan with ferry tomorrow and want to know where to buy the tickets and how to get there. She told us to get to Batam harbor and we can get the tickets there and get to Bintan In reality we have to go to punggur ferry port to buy and get on board She could’ve resolved the issue by either stating that it was a simple misunderstanding, but what she did was “FROWNED HER FACE AND RAISED HER VOICE “ towards us and was being very aggressive tone of voice towards us and trying to put the blame on us.Which is totally unacceptable. A hotel having such kind of employee is at risk of damaging their reputation Last point is their bed, me and my girlfriend had REALLY good night sleep during the stay which we think is due to their bed.

We were super intrigued at how they are able to recognize their guest and greet them accordingly at the lobby. They noted on our request for a birthday celebration and offered to surprise my friend by delivering a platter of cake. However they even gather their entire team just to come by to sing a song for the surprise celebration. The hotel service was great, breakfast was great! Perhaps only the shower is a little run down and towels were a little old.

Near to Harbour Bay Ferry Terminal Breakfast is nice with variety choices

We arrived in Batam at the Batam Centre Ferry Terminal, took a taxi which cost US$4 and ride time of 20 minutes to reach AP Premier Hotel. Upon reaching the hotel lobby, we were greeted by the cleanliness and quietness of the lobby and the welcoming free flow of lemon tea. Location review: It is not located near any big shopping malls and it is not safe for families to walk out of the hotel and to walk alone the roads to the opposite which has a convenience store and some eateries. It is highly advisable to use Grab to order food. Room review: Our room was on the 5th floor, which is also the highest floor. The room has a living room which has a dining table, a fridge, a 4 seater sofa, a TV, a toilet with basin and toilet bowl and windows which face the garden. In the bedroom, there are 2 single beds and 1 king bed and a toilet which has a basin, a bathtub, a shower room and a toilet bowl. Good: 1- The TV has both local and cable TV with around 50 channels. 2- The beds were comfortable. 3- Air conditioning was cooling. 4- Toilet amenities and the walls looked newly installed and the floor looks newly tiled. Bad: 1- The dining chairs need to be replaced as the cushion seats are sinking and was uncomfortable to sit on. 2- The air conditioning can get very cold overnight and we can only to adjust the fan speed and not the temperature. 3- The bedroom toilet basin is choke but wasn’t too urgent for us to call a plumber. 4- The wooden furniture and fittings were old and dated. Breakfast review: 1- Regretfully, the breakfast is not up to standard and I will only give it a 1/5 star ratings. I didn’t go for a second serving for most of the food. The only good for the breakfast was the Nasi Goreng which was prepared on the spot. Amenities review: Good 1- There are ample seats at the lobby and there is a piano for guests to use. Bad 1- The indoor swimming pool has 2 pools, a 1.7m one and a 1.2m. The whole place looks dated and poorly maintained. I didn’t allow my boy to use the pool. It really needs an immediate renovation. Overall review: If you just need a place to sleep and do not mind the lack of amenities and poor breakfast, then the quietness of the whole hotel, comfort of the bed and most importantly the pricing of the rooms will be the deciding factors for you to book with them.

There are no malls nearby so we pretty much grab everywhere. The malls are not that far via vehicle but the distance to walk is a no-no. Grab doesn't cost you much though and on a positive note, you can get your grab real quick. Breakfast spread was good. We enjoyed the live station for the fried rice and noodles. It was delicious. Chef was really nice and handed our plates directly to our table when it wasn't too busy. Bottomline, mum really likes the room and food so all is good 😄

The hotel was alright but it showed it's age. There's a convenient store just right across the street.